We are open for walk in repairs at both University Hospital Wales and West Quay Medical Centre (Barry). Please see opening times below
Opening times UHW:
Monday - Friday (excluding bank holidays)
9am-12pm and 1.30pm-4pm
Please check in at the desk on arrival.
Opening times WQMC:
Tuesdays and Thursdays only
9am-12pm and 1.30pm-4pm
Please take a number and a seat and you will be called.
Please be aware there is a limit of 30 patients in the morning and 24 patients in the afternoon.
Your hearing aid should be serviced every 6 months in order to maintain the sound quality. If you are interested in servicing your hearing aid yourself, please contact our department to arrange for tubes to be posted to you.
Please see a list of guides below that may help some at home repairs:
You may also find the following videos helpful:
If you're having problems with your hearing aid, you may be able to easily solve them at home. View our troubleshooting guide for ear moulds and troubleshooting guide for thin tubes to find out more.
Please enclose the hearing aid and a brief description of the problem, along with your name and date of birth.
The hearing aid will be serviced as soon as possible and returned via hospital second class post, with no extra cost. If you would like your hearing aid to be returned first class, please enclose five first class stamps when posting your hearing aids.
Please post recorded delivery with the correct amount of postage paid. Packages with insufficient postage will result in non-delivery of the parcel and will NOT BE DELIVERED TO US.
All batteries are provided free of charge on a yearly basis. Please email or phone us using the following contact details to request batteries to be posted to you.
In order to reduce the carbon footprint please ensure that you recycle your batteries at your local recycling centres or supermarkets. For further information about how to recycle your batteries please see 'Recycling in Audiology'.
The RNID run free drop-in sessions at multiple venues across the Cardiff and Vale area, offering support with maintaining NHS hearing aids, hearing aid repairs, and providing information about hearing loss and tinnitus.
To access a RNID Near You session, follow this link and enter your postcode.
Rydym yn croesawu galwadau ffôn yn Gymraeg, Saesneg a Iaith Arwyddion Prydain (BSL) via SignVideo.
We welcome phone calls in Welsh, English and British Sign Language (BSL) via SignVideo.