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Adult Audiology service

Our Adult Audiology service is based on two sites at the University Hospital of Wales, Heath, Cardiff and West Quay Medical Centre, Barry.

We have a large team of Audiologists who provide a range of specialist services to diagnose, treat and rehabilitate hearing loss and its associated disorders.

For a detailed description of the patient journey through Audiology click here.


Hearing and Hearing aid information

Please see further guidance below for more information regarding your hearing aids and the services we provide. 

Hearing Aid Guides 

Once you have been prescribed a hearing aid from an Audiologist they will provide you with a leaflet on the hearing aid. 

Depending on your hearing loss you will have been given a thin tube or a custom made earmould, for further information on our services please click the corresponding link below:

All our new hearing aids are compatible with smart phones (iPhone and Android) for further information on how to download and use the app please click the links below: 

The BeMore App can be used to control the hearing aid, such as using the volume control. For further information and if you are unsure if your hearing aid is compatible with the app please contact us on Phone: 02921 843179 or 07805670359 (text only) 

Communication Tactics 

We understand that communication with a hearing loss can be very difficult, for some further information and tips on how to communicate with hard of hearing individuals please click here

For some Deaf and Hard of Hearing individuals learning British Sign Language (BSL) can be beneficial for developing communication. Please click the links below for beginners guides for learning BSL: 

Support Services 

There are multiple support services available for those with a hearing loss. 


  • Fire Service

If you cannot hear your fire alarm you may need a vibrating pad to be put under your pillow or flashing lights installed in your home.

Your local fire service will fit this for you free of charge.

Please call your local fire service on 0800 1691234 or text 07756 847123. (*BSL trained fire safety practitioners are available)


  • Social Services

Social services can provide equipment to help you hear better at home.

Contact numbers: • Cardiff 02920 234234 • Vale 01446 700111

You can also buy equipment yourself to help you hear better, please see or call 01737 247571. Your audiology department will have catalogues free of charge.


  • Access to Work 
What is Access to Work?

If you have hearing loss, and are employed, Access to Work may be able to cover the cost of any assistive devices that you need to do your job. This could include, for example, a listening device or loop system to help you hear during meetings.

An Access to Work grant could help pay for any assistive devices or communication support you need at work, and your employer will make these changes to support you.

Who can get Access to Work?

If you’re 16 or over and have a condition that affects your ability to work. You need to have a paid job, or be about to start or return to one.

How do I apply?

If you live in England, Scotland or Wales, you can apply online at GOV.UK.

Access to Work helpline (Monday to Friday, 9am to 5pm) Telephone: 0800 121 7479 Textphone: 0800 121 7579 Relay UK: 18001 then 0800 121 7479


  • Listening Support service 

For carers in Wales the Listening Support Service will provide a support system, they have trained volunteers designed to be a listening ear. For further information and to apply please visit their website. 


Assistive Listening Devices 

To help with hearing some additional devices can support hearing around the home and in work. 

These can be devices that attach to your hearing aid such as TV streamers or Multi Mic's from GN Resound, (click to see leaflet)  

Other louder devices can be installed around your home such as louder phones, doorbells and alarm clocks. These items can be purchased themselves (further information here) or you can contact your local social services for assistance. 

Social Services contact numbers: • Cardiff 02920 234234 • Vale 01446 700111


Sudden Hearing Loss 


Sudden hearing loss can occur unexpectedly, if this has happened to you this is classed as a medical emergency and it is important that you access or contact your local A&E for guidance and medical support as soon as possible. 

For information on sudden hearing losses please click this link 

If you are unsure if this is a sudden hearing loss please contact Audiology on, Phone: 02921 843179 or 07805670359 (text only) for further guidance. 


Lost hearing aids 

Since 2008 there has been a charge for the loss of a hearing aid, the hearing aids we provide are the on loan to our patients and are the property of the NHS. Therefore, we will charge £65 per hearing aid for the loss or acts of negligence on hearing aids. Our policy on lost hearing aids can be found here

There are some exemption criteria for this charge, to find out if you are exempt please ask your Audiologist. Additionally, there is an appeals process for the charge of the hearing aid, this form can be found here.

Please note: if your hearing aid has broken through no fault of your own we will repair or replace this free of charge. For further information on our repairs service please see the 'Hearing Aid Repairs Services' tab. 

Wax Management 

For some individuals wax can build up in the ears and cause a blocking feeling of the ear, or cause your hearing aids to whistle.  Our guidance on wax management can be found here.

Recycling in Audiology


The batteries that hearing aids use can be recycled, this is advised instead of throwing them in your general waste. 

Where can I recycle my hearing aid batteries?

Since the introduction of battery recycling laws, most shops and supermarkets that sell batteries have collection bins in-store for used batteries. Additionally, some town halls, libraries and schools may have battery recycling collection bins. 


What happens to my old hearing aid?

When your hearing aid is upgraded or is found to be faulty we will send the previous hearing aid back to manufacturer to be fixed.