Cardiff and Vale University Health Board is committed to improving the patient experience. In this context the term "patient" is used as shorthand for all those who experience NHS services and encompasses families and carers and others.
The Patient Experience team assist clinical teams in delivering care and support to patients, relatives, carers and staff through either direct or supportive services.
We also directly assist clinical divisions to gain feedback through our patient feedback strategy. This provides a wealth of views from patients who use our services and provides invaluable feedback to clinical teams and support services.