When somebody is in hospital, we know that visits from friends, family and loved ones can mean all the difference. Cardiff and Vale University Health Board would like to welcome visitors to our sites and we recognise the importance of supporting your family and friends during their stay in hospital.
It is recognised that guidance cannot foresee all requests for visiting nor all patient circumstances. Visits to patients who have an infection or who are currently in isolation due to contact with infections may only occur as agreed with the ward staff.
There will be occasions where visiting may be suspended or restricted in these circumstances for the protection of patients, staff and our communities
Visitors should not attend if they, or any member of their household, are experiencing symptoms of illness.
Each patient may have a maximum of two visitors per visit.
General visiting hours are between 11am and 9pm.*
Visitors must wash or sanitise their hands when entering and leaving both the hospital and the ward.
Visitors must wear a face covering, unless medically exempt, if asked to do so by Health Board staff.
* Please note that some specialist areas, such as Maternity and Critical Care, will have their own local guidance in place.
For patients attending outpatient appointments, the Health Board will allow one companion to accompany them if required. Space in waiting areas is limited and priority is given to patients requiring care.
If you wish to you may bring one person with you. At busy times, we may ask that the person accompanying you temporarily wait elsewhere if there are space constraints in the department.
It is recognised that for Carers and people helping with rehabilitation, for people with learning or mental health needs, the ward should agree an attendance plan with you to ensure you and your family are able to support your loved one.
For anyone who is identified as being on a palliative pathway an attendance plan should be agreed with you to ensure you and your family are able to be in attendance as required.
We would like to thank everyone for their patience and understanding during what we know have been extremely difficult times for patients and their loved ones. We would like to reassure you that all decisions have been taken in the best interests of the people we care for, the people who work in and visit our facilities, and the community we serve.
Rydym yn croesawu galwadau ffôn yn Gymraeg, Saesneg a Iaith Arwyddion Prydain (BSL) via SignVideo.
We welcome phone calls in Welsh, English and British Sign Language (BSL) via SignVideo.