To protect our patients and staff during the COVID-19 pandemic, all visits are by appointment only.
We are reintroducing visiting in line with the guidance and in certain circumstances.
Please note: Maternity visiting has separate more specific guidance.
Visiting should be with a clear purpose and agreement for visiting based on the best interests of the patient/service user.
Reason for the request should meet the following guidance:
One visitor for the duration of the planned visit and we ask you to enter the hospital site on your own unless otherwise agreed.
You can request a visit by completing the visiting form and sending it the Patient Experience team by email to firstname.lastname@example.org
Or by post
Patient Experience Team-Visiting
Cardiff and Vale University Health Board
2nd Floor Woodland House
The telephone lines are open Monday to Friday 9 am to 1 pm
We must reiterate that this visit is a single occurrence and is in the main visit by one nominated individual. Please do not visit if you feel unwell.
Clinical Areas have identified different visiting slots to reduce the footfall on hospital sites and a slot will be allocated within 2 working days of receipt of your request-Please note due to restrictions slots are very limited.
You must wear a face mask, use the hand sanitiser and maintain the 2 metre social distance from patients/service users, staff and other visitors at all times.
Please listen and adhere to staff advice on hand hygiene and infection control precautions on arriving and leaving the area.
It is very important that all possible steps are taken to prevent the spread of infection within the hospital. Together, patients and visitors can help the staff to reduce the risk of infection or cross infection. Please observe the following:
The UHB Catering Services make strenuous efforts to ensure they cater for the needs of all our patients. It is important that we have your co-operation on the following matters, as we do not wish to adversely affect the health of any patient from food brought in for their consumption.
Please do not bring in any of these foods:
We discourage the supply of hot foods, due to the difficulties of keeping food hot during the journey to hospital. If cold foods are brought in, please ensure they are given to the nursing staff for storage in the ward refrigerator. However, please note that after 24 hours any uneaten food will be disposed of.
This advice does not apply to chocolate, biscuits, fresh fruit or cakes (except those with fresh cream). Any food brought in requiring storage should be labelled with the patient's name and the date.
Please be aware that some units have security measures in place to safeguard babies, children, and vulnerable adults.