IMPORTANT NOTICE TO AUDIOLOGY PATIENTS
Due to training, the hearing aid repair drop-in service will be closed across our sites (including West Quay) on the afternoons of the following days:
18th June
17th July
15th September
12th November
We will be closed all day on the following date:
14th October
We apologize for any inconvenience.
Alternative drop ins are available through the RNID volunteer repair service.
See flyer here.
If you would like to order replacement hearing aid batteries or spare tubing - please click the link below:
Order hearing aid batteries and tubing
IMPORTANT NOTICE FOR AUDIOLOGY PATIENTS.
If your hearing aid is lost or damaged through negligence there will now be a £75 charge per hearing aid. If you would a replacement hearing aid, please contact the audiology department. We do not offer spare hearing aids.
Audiologists are healthcare professionals who identify, assess, and manage disorders of hearing and balance.
New patients will need to contact their GP (or other Health Professional within the hospital) for a referral to your Audiology department.
Returning patients with a hearing aid do not need repeat referrals. You can access our services directly for hearing tests and hearing aid repairs.
Repairs of your hearing aid should be done on a regular basis (every 6 months) and repeat hearing tests should be performed every 3-5 years.
Please contact us directly to arrange a repeat hearing test every 3 years.
Our contact details are located at the bottom of this page.
Contact us below to reschedule or cancel your appointment:
Telephone: 02921 843179
Text: 07805670359
Email: Audiology.helpline.CAV@wales.nhs.uk
Opening times UHW:
Monday - Friday (excluding bank holidays)
9am-12pm and 1.30pm-4pm
Please check in at the desk on arrival.
Opening times (WQMC):
Tuesdays and Thursdays only
9am-12pm and 1.30pm-4pm
Please take a number and a seat and you will be called.
Please be aware there is a limit of 30 patients in the morning and 24 patients in the afternoon.
We strongly advise that only patients who live in the Vale attend the West Quay Medical Centre for their repair services as we have experienced a high volume of patients attending the West Quay Medical Centre who are out of area. Please be aware that there is a limit of 30 patients in the morning and 24 patients in the afternoon. If you only require batteries please contact us using the contact details below, or alternatively, order some using the online order form located here.
Need advice? We welcome phone calls in Welsh and in English.
Telephone: 02921 843179
Text: 07805670359
Email: Audiology.helpline.CAV@wales.nhs.uk
If you have an implantable hearing device ( Cochlear implants or Bone Conduction Implants) and need advice or support please do not attend the walk in repair sessions, instead please email the implant team to ensure you get the appropriate support you need: implantable.devices.cav@wales.nhs.uk
Sudden Hearing loss - Sudden loss of hearing (or sudden change in hearing) can have different causes, some of which may benefit from urgent investigation and specialist treatment. If you have a sudden hearing loss, (over a period of 3 days or less) you should arrange to be seen by your GP or in your local emergency department. Your local ENT service can then be contacted to arrange tests and any appropriate treatment.
Rydym yn croesawu galwadau ffôn yn Gymraeg, Saesneg a Iaith Arwyddion Prydain (BSL) via SignVideo.
We welcome phone calls in Welsh, English and British Sign Language (BSL) via SignVideo.