Skip to main content

Audiology Services

COVID 19 Update

As of March 2020, the walk-in repairs service has been closed.

If you require advice, or if your hearing aid is broken, please contact:
02921 843179 or 07805670359 (text only) or email Audiology.helpline.CAV@wales.nhs.uk

Alternatively, you can post your hearing aids for repair to: Audiology Clinic, Clinic 9, Outpatients Department, University Hospital of Wales, Heath Park Way, Cardiff, CF14 4XW. 

For further information on hearing aid repairs please see 'Hearing Aid Repair Services' 

In order to comply with social distancing rules please do not attend the department without an appointment. 

‚Äč

What is Audiology?

Audiologists are healthcare professionals who identify, assess, and manage disorders of hearing and balance. Our department provides a comprehensive adults and children service situated in several sites across Cardiff & Vale. 

 

How to access our service

For new patients who suspect they may have a hearing loss or are struggling with tinnitus you will need to contact your GP for a referral to your Audiology department. We will also accept referrals from other Health Professionals within the hospital. 

Once you have been issued a hearing aid you can access our services directly, you do not need a repeat referral from your GP for hearing tests or for any repairs of your hearing aid. 

Repairs of your hearing aid should be done on a regular basis (every 6 months) and repeat hearing tests should be performed every 3 years. Please contact us directly to arrange a repeat hearing test every 3 years. 

Our contact details:  02921 843179 or 07805670359 (text only) or email Audiology.helpline.CAV@wales.nhs.uk

 

Face to Face and Virtual Appointments during COVID-19 

During the COVID-19 pandemic we have suspended our walk in repairs service, For further information on how to access hearing aid repairs please see 'Hearing Aid Repair Services'

 

Virtual appointments

We have started to conduct Virtual appointments to reduce footfall into the hospital and better triage you for your next face to face appointment. These will be performed using 'Attend Anywhere' and will need to be accessed through safari or google chrome. 

If you do not have access to the internet or a device to use attend anywhere please call the department and it is likely we will be able to conduct the appointment over the phone. 

If you would prefer a virtual appointment please call us on 02921 843179 to see if this would be possible. 

 

Face to Face appointments 

If  you have been given a face to face appointment in UHW or West Quay Medical Centre please be aware of the following: 

  • Arrive no more than 5 minutes early for your appointment - our waiting room may be at full capacity and we want to ensure appropriate social distancing.
  • Be mindful that there is a 1 metre social distancing rule throughout the hospital, please adhere to this. 
  • Please follow any arrows we have around the department and hospital. 
  • Masks are expected to be worn at all times, unless you are exempt - be aware that you may be asked for proof of exemption so please carry this with you at all times. 

 

Attending/cancelling appointments 

If you need to reschedule or cancel your appointment you can contact us on:

02921 843179 or 07805670359 (text only) or email Audiology.helpline.CAV@wales.nhs.uk

We would appreciate advanced notice if you are unable to attend an appointment so that we can offer the appointment to another patient.

*Please do not attend your appointment if you or someone in your household has tested positive or has symptoms of COVID such as, a new or continuous cough, a fever or a loss or change in your sense of smell or taste.*

 

Staff infection prevention control during COVID-19

Please be reassured staff will be adhering to all appropriate social distancing measures when possible and will be wearing Personal Protective Equipment (PPE) during all patient contact. 

Clear masks are available, if you need staff to wear these to help with lipreading please ask. 

All clinical rooms will be cleaned prior to the appointment and items can be recleaned on request, please ask your clinician. 

 

Hearing Aid Repairs

Our walk in service is currently closed. 

To enquire about hearing aid repair services please contact us on 02921 843179 or  07805670359 (text only) or email Audiology.helpline.CAV@wales.nhs.uk
Alternatively, you can post your hearing aids to us to repair. 

For further information on hearing aid repairs and guidance on how to repair your hearing aid at home please see the 'Hearing Aid Repair Services' tab to the left of the screen. 

 

Enquiries

If you have any enquires please contact us on: Audiology.Helpline.CAV@wales.nhs.uk, Phone: 02921 843179 or 07805670359 (text only)

The helpline/telephone lines can be very busy at times.  If you are unable to get through please email or text us with a contact number, name and date of birth and we will endeavour to contact you back as soon as possible.