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Community Dental Service FAQ

You will need to be referred by your dentist, or if you have a medical condition you may be referred in by your doctor.

If your problem gets better and you no longer need to attend, please ensure you let us know so we may offer the appointment to someone else.  If your problem worsens, you must visit your referring practitioner as he / she is responsible for your care and pain relief whilst you await your first appointment with us.

If you do not have a dentist then you must seek care via the emergency dental helpline via CAV 24/7 on 0300 10 20 247.


Please let us know, either by telephone (029 20 190175) or by post if your personal details change. 

Please send details to:

Community Dental Service
Riverside Health Centre
Wellingtons Road
Canton Cardiff
CF11 9SH.

The Community Dental Service does not charge for treatment.

However if you are treated as an emergency via the dental helpline then a Band 1 dental charge will be required

Severe pain, swelling, trauma and heavy bleeding.

If you are unable to attend your appointment please let us know as soon as possible so the appointment may be offered to someone else. 

If you do not contact us you may be discharged.

Cardiff and Vale of Glamorgan 

CAV 24/7 on 0300 10 20 247.

Merthyr and Rhondda Cynon Taf

Tel:  01443 744800.

Any areas outside the above should telephone the All Wales NHS Dental Helpline on 0845 60 10 128 or visit

It will depend how urgent your treatment is.  However, we work within the Welsh Government guidelines.

No, patients can arrange ambulance transport themselves by contacting the Transport Booking Centre on 0800 32 82 332 to arrange ambulance transport.

You must give at least 48 hours notice, and have with you all the necessary relevant information such as name, address, hospital number, name of hospital or clinic, and the date and time of the appointment.

The Community Dental Service does not open on weekends or bank holidays

If you require emergency treatment during these times, you must ring CAV 24/7 on 0300 10 20 247.

The Community Dental Service does provide home visits. 

Anyone requiring a home visit must ring 029 2019 0175 for more information.

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