Patient Voice Volunteer

Patient Voice Volunteers ensure the voices of our patients are being heard. Patient feedback surveys are essential to this as we want to always provide the best care possible. This is an important role for anyone passionate about our NHS. Patient Voice Volunteers are at the centre of everything that the Patient Experience Feedback Team does. They work with the patient feedback team and also support clinical teams on hospital wards and clinical departments to create and collect patient feedback which helps us to shape and improve our vital services.

We are looking for people who are passionate about our NHS, enjoy talking with others to share their opinions and experiences, and are confident volunteering alone or in a team.

You must have excellent listening skills and be non-judgemental. You should be confident when communicating with patients, service users, visitors, staff and general members of the public.

You should demonstrate empathy and understanding at all times.

Experience of befriending would be useful.

We are particularly looking for patient voice volunteers at the Children's Hospital for Wales (Noah's Art at University Hospital Wales) for surveys starting in July 2026.

This role is a minimum commitment of 2 hours per week – based on wards and outpatient departments at any Cardiff & Vale hospital sites.

There is more to the role, and we encourage you to read the full volunteer role description before deciding if the role is for you. 

Apply online

You must be 18 years old or above to volunteer in this role.This role does not include advocacy or counselling.

Please read the Application Guidance webpage before applying for this role. Places will be limited and successful applicants will be selected after interview.

If you need any assistance with your application or require further support in making the recruitment process more accessible to your needs, please get in touch with the Voluntary Services Team to discuss how we can help you.

Email: Volunteer.enquiries.cav@wales.nhs.uk