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Outpatient Clinics

Our outpatient clinic service is primarily based in the outpatient departments at both University Hospital of Wales and University Hospital Llandough, Cardiff. Outpatient clinic appointments may also be offered to you at Wrexham Maelor Hospital (opens in new tab) or Denbigh Community Hospital (opens in new tab).

Alternatively you may also be offered a telephone appointment or an online appointment via a video call. For more information about how to make a video call please visit TEC Cymru (opens in new tab) website.

If you cannot keep your hospital appointment, please contact us so that your slot can be used for another patient.

Getting to your appointment

If you are a patient and are travelling to or from hospital, you will normally be expected to organise your own transport - whether that be driving, using public transport or asking for help from family and friends.

When this is not possible;

  • you may be eligible for Non-Emergency Patient Transport from Welsh Ambulance Services,
  • be able to use community transport services,
  • or get help with travelling costs.

The Welsh Ambulance Services NHS Trust provide a Non-Emergency Patient Transport Service (NEPTS) for patients across Wales who are unable, for medical reasons, to make their own way to and from their hospital appointments. It is a vital resource to help those patients who rely on the service and it should not be used by those without medical need.

For more information please visit the Welsh Ambulance Services website (opens in new tab) or call 0300 123 2303

Am I able to claim back some or all of the travel costs if patient transport is refused and I have to find my own way to my appointment using public transport?

If you receive Family Credit, Income Support, have a low income or claim certain benefits, you may be eligible for help towards your travelling costs when you are travelling to or from hospital. For more information on how to get help with NHS travel costs please visit: Get help with NHS travel costs | GOV.WALES (opens in new tab)

Blue Badge scheme

The Blue Badge scheme enables people who meet the eligibility criteria to maximise their independence by improving their access to services and facilities. They can be the driver or a passenger. A person does not have to drive to apply for a Blue Badge. The Badge is for an individual and it can be used for any car when that person is a passenger.

For more information on eligibility criteria and how to apply for a blue badge please visit: Parking, Blue Badges and road offences: Guidance and services | GOV.WALES (opens in new tab)


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