Skip to main content

The Employee Wellbeing Service (EWS) provides a free, confidential, on-site service for Cardiff and Vale employees. You can access the service by filling in a Self Referral Form. If you would like a paper copy of this form call us on 02921 844465 and we can send you one.
Confidentiality is important to us. We do not share our record with any other person, service or department in the UHB and your notes do not form part of your personal, medical or Occupational Health file.

Who can use this service?

All staff employed by Cardiff and Vale UHB are eligible. EWS offers a range of interventions for people with mild to moderate mental health conditions. Whilst the service is available to everyone employed by Cardiff and Vale it is not appropriate for everyone. If you are not sure as to whether this service is the right one for you please contact us and we can advise. Canopi also offers support for healthcare professionals in Wales. 

Canopi (Formerly Health for Health Professionals Wales) 

Canopi offers a free, confidential service that provides NHS and social care staff in Wales with access to various levels of mental health support. ​We offer self-help, guided self-help, peer support, and virtual face-to-face therapies with accredited specialists. The service is available by calling 08000 582738, visiting the Canopi website to complete a self-referral form, or by emailing 

Where will I be seen?

Due to Covid-19, most of our appointments are being done via telephone or video - for this you will need to find a location where you can stay for the duration of the appointment in private without interruption. Please ensure that the number we have for you is the one you wish to be contacted on. If you are struggling to find a private place for your appointment, please discuss this with us when booking your appointment. 

I’ve filled in a referral form, what happens next?

In most cases you will be invited for a resource appointment. However if we believe that you would benefit from a different service we will contact you to give you more information. For more information click here: What to expect

Please note: The Employee Wellbeing Service offers a range of interventions for mild to moderate mental health conditions. If you have an urgent mental health need, please contact your GP in the first instance. 

We would like to make you aware of some key numbers for support:  
Samaritans for NHS and social care workers: 7am – 11pm 7days a week.  Tel 0800 484 0555 or for Welsh 0808 164 2777. 
Samaritans - 116 123 or 
C.A.L.L. Helpline - 0800 132 737 or Text 81066 or  
Text FRONTLINE to 85258 If you need immediate support out-of-hours. 

Please note: if you're feeling in extreme crisis right now and you think you may act on suicidal feelings, or you have seriously harmed yourself: Go to any hospital A&E department and ask for help (if you need to you can call 999 and ask for an ambulance)