Update FAQs

Last updated: 25 September 2026

We understand that some patients may require additional information, reassurance or emotional support during this period. 

If you have questions about the current pause, require clarification about your individual circumstances, or would like to request psychological support, please contact: Cav.Concerns@wales.nhs.uk 

While we may not yet be able to answer every question about the outcome or timeline of the Independent Clinical Review, we will continue to respond as openly as possible and provide updates when new information is confirmed.  

Patients who need urgent mental health support can also access services through: 

• NHS 111 Wales, Press 2: If you need urgent mental health support, call 111 and press option 2. The service is available across Wales, 24 hours a day, seven days a week, and calls are free from a landline or mobile.  
• Samaritans: Call 116 123 free of charge at any time if you need someone to talk to.   
• Switchboard: Free LGBTQIA+ Support Line.   
• CALL (Mental Health Helpline for Wales): Offers emotional support and information on mental health related matters to the people of Wales.  

If someone’s life is at immediate risk, call 999 or attend the nearest Emergency Department.  

Other support and advocacy information can also be found on the Welsh Gender Service web pages.