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Wheelchair Service

Across Wales there is a caseload of approximately 70,000 users who require equipment ranging from the direct issue of a standard wheelchair to an individual assessment for specialised and powered chairs. Assessments are undertaken in clinics, schools, the client's home and other settings as required.

The delivery, collection, repair and maintenance of equipment is handled in-house in South Wales and by a sub-contractor in North Wales.

The provision of user manuals on the web site is currently being reviewed. If you would like a user manual for your wheelchair please contact your local centre.


This service operates from the following centres:

  • Cardiff ALAC. To contact the Cardiff Wheelchair Service, please call 01443 661799.
  • Wrexham ALAC. To contact the Wrexham Wheelchair Service, please call 03000 850055.

Which service do you access?

As of 1st December 2018 the boundary between the North and South Wales Wheelchair Services has altered to make it easier for both service users and referrers to choose the correct service to contact.  Please see the attached list for further details

Identifying Unwanted/Old Wheelchairs.

The Posture and Mobility service in Wales loses 100’s of manual and powered wheelchairs each year, mainly because families are unsure where their relatives acquired them from initially. Please see the attached flyer for South Wales that will help you identify if the equipment belongs to us and how you can arrange collection. 

Referrer Training Programme

We run courses that allow health professionals who refer patients to the Wheelchair Service in Wales to improve the quality of the information they provide to us. If you would like more information, or would like to attend a course, please see the Referrer Training section of the website.

Measuring Clients for wheelchairs

Listed here are a set of videos designed to help you measure your clients for wheelchairs.

Wheelchair User Safety Guide

The Wheelchair User Safety Guide aims to cover safety and user instructions that are common to all types of manual and powered wheelchairs supplied by the Posture and Mobility Service. For specific information on your wheelchair refer to the Owner’s Manual supplied with your chair, or consult with your therapist who will help you with your individual needs.

Types of wheelchair provided by the Wheelchair service

These are the types of wheelchair supplied by the service.

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