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COVID-19 is a new illness that can affect your lungs and airways. The most common symptoms of COVID-19 are recent onset of:

  • New continuous cough
  • High temperature or fever
  • Shortness of breath
  • loss of smell or taste (anosmia)

If you suspect that you have COVID-19, please follow the Public Health Wales guidance.

New Vaccination Centre to Open in April

A Local Vaccination Centre is set to open in the Western Vale of Glamorgan in April to support the delivery of the COVID -19 vaccination programme delivered by Cardiff and Vale University Health Board.

View information about the Western Vale Local Vaccination Centre 

Visiting Guidance

We are re introducing visiting in line with the guidance and in certain circumstances.
Please note: Maternity visiting has separate more specific guidance. 

Visiting should be with a clear purpose and agreement for visiting based on the best interests of the patient/service user.

Reason for the request should meet the following guidance: 

  • End of life –last days of life –in these cases Ward Staff will contact you directly.
  • Carer –you are the carer or the nominated representative.
  • Learning disabilities (LD) –a patient with learning disabilities may need you as their carer/ next of kin to share information about their individual needs and virtual visiting may not be appropriate.
  • Other –for example where it is felt a visit from you may help the patient with rehabilitation, understanding of care/ condition, help with dietary concerns etc.

Who can visit?

One visitor for the duration of the planned visit and we ask you to enter the hospital site on your own unless otherwise agreed.


You can request a visit by emailing the Patient Experience team at

Or by post

Patient Experience Team-Visiting
Cardiff and Vale University Health Board
2nd Floor Woodland House
Maes-y-coed Road
CF14 4HH

The telephone lines are open 9 am to 1 pm 7 days per week

  • Monday to Friday for University Hospital of Wales please call 07812495305
  • Monday to Friday for University Hospital Landough please call 07812495335
  • Saturday and Sunday please call 02921836937 for any visiting enquiries

We will be collating the information required for Track, Trace and Protect.

We must reiterate that this visit is a single occurrence and is in the main by one nominated individual. Please do not visit if you feel unwell.

Clinical Areas have identified different visiting slots to reduce the footfall on hospital sites and a slot will be allocated within 2 working days of receipt of your request-Please note due to restrictions slots are very limited.

When visiting

You must wear a face mask, use the hand sanitiser and maintain the 2 metre social distance from patients/service users, staff and other visitors at all times.

Please listen and adhere to staff advice on hand hygiene and infection control precautions on arriving and leaving the area

The following Video explains the process:



April 2021 –Update re Maternity Visiting

We are pleased to reintroduce some restricted visiting in our Maternity services. However, visiting may be suspended if an outbreak or increased numbers of patients with symptoms of COVID-19 occurs in the healthcare setting.

Birth partners are persons nominated by the woman to accompany her during labour and birth. They are not necessarily life partners, but may be other supportive persons such as a relative, friend or doula.

Ante natal care

We are reviewing the guidance, but current restrictions remain in place.

Labour and post-delivery Care

All women who attend for a labour assessment will have the option of being accompanied by one birthing partner.

One birthing partner may be present during the duration of active labour and the immediate postnatal period.

Women on First Floor Maternity, whether antenatal, postnatal or transitional care will have the opportunity of daily visiting during a specified time period. Whether in a side room or a bay, visiting will be for a maximum of one 2-hour period per day by 1 named birth partner (the same birth partner who was present during labour and birth if postnatal).

The standardised appointment times for visiting will be:

  • 10.00-12.00 (odd numbered beds)
  • 14.00-16.00 (even numbered beds)

Women in single rooms can choose which 2-hour slot as documented above they wish their visitor to attend.

Visitor Process

  • Visiting is only permitted for the nominated birth partner.
  • Visitors must maintain the recommended social distancing requirements.
  • Visitors to the ward will be asked to declare any COVID-19 related symptoms. They will be asked to confirm that they are not currently self-isolating and that they have not been in contact with someone who is suspected of having or is confirmed as having COVID-19.
  • Visitors are to wear a face mask at all times during the visiting period.
  • Visitors are to remain with the patient during the visiting period.
  • If the visitor leaves during the visiting period re-entry will not be permitted.
  • Visitors must use toilet facilities that are provided for members of the public only.
  • Visitors are to refrain from sitting on the beds and must not visit other patients.
  • Visitors are to adhere to hand hygiene recommendations and sanitise their hands on entering and exiting the ward.
  • Visitors should be encouraged to sanitise their hands on exit from the clinical area and dispose of their face mask at the main doors.
  • Visitors must not bring in flowers, helium balloons or similar items.
  • The information for visiting form will need to be signed and contact details provided to assist. Public Health as part of the ‘test and trace or test and protect’ strategy, should there be a necessity following their visit.


Amendments from 5 July to Paediatric, Neonatal and maternity areas

Up to two parents, guardians, or carers can visit at the bedside at a time for paediatric inpatients and neonates subject to local determination, and following a risk assessment including the ability to maintain social distancing. We have undertaken risk assessments in the Paediatric and neonatal areas and will accommodate 2 visitors whenever possible.

The guidance also recognises the special circumstances of partners of women in maternity services. The principle of local risk assessment still applies. We will continue to support birthing partners whenever possible.


Dropping Off and Collecting essential patient property


The Clothing Collection and Drop Off Service will be finishing.

Due to the change in restrictions to hospital visiting this volunteer run service will be coming to a close.

Last Drop Off and Collection will be Wednesday 2nd June 10am – 3pm at UHL and UHW.

Please contact us directly after this date if you need to drop off essential items to your family or friend.

If you’re unable to get to UHW/UHL please contact the Patient Experience Team for additional support on 029 2184 5692 or

COVID-19 Rehabilitation

A multi-disciplinary team of health professionals at Cardiff and Vale University Health Board has developed Keeping Me Well, an online resource to help you and your family live well. It supports our model for rehabilitation and also has information and guidance to support people impacted by the COVID-19 pandemic, including those experiencing 'Long-COVID'.

For more information about our approach to rehabilitation arising from the pandemic, both for those who have had the virus and those affected by interruption to normal services and social isolation, please see our COVID-19 Rehabilitation Model

    Our services during COVID-19

    We are committed to keeping care safe while maintaining essential services throughout the COVID-19 pandemic.

    We’re still here for you. You can leave your home to access health services. However, if you have any symptoms of COVID-19 such as a new, continuous cough, a fever, or a loss or change in your sense of taste and/or smell, then self-isolate immediately and do not visit your GP, hospital or pharmacy.

    All of our staff members will be wearing appropriate levels of PPE at all times and we have increased cleaning standards across all departments.

    Find out more about how are services are running during COVID-19

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