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Cymraeg For general enquiries, please contact our main switchboard by calling 02920 747747. We welcome phone calls in Welsh and in English.


If you require urgent care, for a non-life-threatening emergency, please call 111 from your mobile or landline.

To access our Emergency Unit and Minor Injuries Unit, you must Phone First. By calling 111, you will speak to a call-handler about your condition and, if appropriate, a clinician from CAV 24/7 will call you back and will arrange timeslot or appointment with the right person, at the right place, first time, if needed.

If you are experiencing a serious, life-threatening emergency, please call 999.

If you would like to raise a concern, or file a complaint or compliment, please can you contact our Concerns team.

They can be reached between the hours of 9am to 5pm (Monday to Friday) on 029 2183 6318 or 029 2074 4095 or via e-mail using


If you are feeling unwell and are unsure of your symptoms, you can find a range of healthcare advice, information and guidance on the NHS 111 Wales Website.

The website contains an A-Z of healthcare conditions, including symptoms and management advice, local information and details on who the right healthcare professional may be for your needs.

Visit the NHS 111 Wales website by clicking here.

If you require urgent healthcare advice, or access to urgent care, please call 111 for free from your mobile or landline.

  • Health advice
  • Information
  • Urgent health advice
  • Access to urgent care
  • In a serious or life-threatening emergency


111 Press 2

If you need urgent mental health support, you can now call 111 and press option 2.

111 Press 2 is available 24 hours a day, 7 days a week and is there to support individuals across Cardiff and Vale who are experiencing a mental health crisis, or are unsure of what help is available to support them with their mental health.

In life threatening situations, please always call 999 or attend the nearest Emergency Unit.

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