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Make a EWS Referral

The Employee Wellbeing Service (EWS) provides a free, confidential, on-site service for Cardiff and Vale employees.

You can access the service by filling in a Self Referral Form. If you would like a paper copy of this form call us on 02920744465 and we can send you one.
Confidentiality is important to us. We do not share our record with any other person, service or department in the UHB and your notes do not form part of your personal, medical or Occupational Health file.

Signposting staff to EWS

EWS offers a range of interventions for people with mild to moderate mental health conditions. 
EWS does not accept management referrals, or referrals completed on behalf of another person. It is very important that an individual self refers to this service.

Managers and colleagues do however play and important role in signposting staff to access EWS. People are often reluctant to ask for help and can be encouraged to do so when another shows concern. In 2018 over 40% of those who referred to us say they heard about the service from their manager. However it is very important that the individual does not feel under pressure to refer. Someone will only benefit from our service if they are ready to change. 

Who are the Employee Wellbeing Team?

The Employee Wellbeing Service is made up of counsellors, Assistant Psychological Therapy Practitioners, and a clinic coordinator. As employees of the health board, the team know the workplace context, culture, policies and procedures and can signpost you effectively to both internal and external local services.

Who can use this service?

All staff employed by Cardiff and Vale UHB are eligible, however doctors are encouraged to contact Health for Health Professionals (see below). EWS offers a range of interventions for people with mild to moderate mental health conditions. Whilst the service is available to everyone employed by Cardiff and Vale it is not appropriate for everyone. If you are not sure as to whether this service is the right one for you please contact us and we can advise.

Health for Health Professionals Wales

Health for Health Professionals Wales (HHP Wales) offers a free, confidential service that provides NHS staff, students and volunteers in Wales with access to various levels of mental health support. They offer self-help, guided self-help, peer support, and virtual face-to-face therapies with accredited specialists. The service is available by calling 0800 0582738, visiting the Health for Health Professionals website, or by emailing

Where will I be seen?

Due to Covid-19, we are no longer able to see clients for face to face appointments. Instead,
we are offering secure video and telephone appointments. For this, you will need to find a
location where you can stay for the duration of the appointment in private without interruption. Please ensure that the number we have for you is the one you wish to be
contacted on.

I’ve filled in a referral form, what happens next?

In most cases you will be invited for a resource appointment. However if we believe that you would benefit from a different service we will contact you to give you more information. 

Please note
The Employee Wellbeing is not a crisis service. If you are in crisis, experiencing active suicidal thought or at risk of causing harm to  yourself or others you can make an emergency appointment with your GP, or if urgent help is required contact the out of hours GP. If you need an emergency service such as an ambulance call 999. 

The Samaritans can be contacted 24 hours a day, 7 days a week by calling 116 123 and you can visit 

C.A.L.L. (Community Advice and Listening Line) offers emotional support and information on mental health and related matters to the people of Wales. C.A.L.L. Helpline offers a confidential listening and support service.

Staying safe - 


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