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The Department of Sexual Health


How to access our service

Our service mainly consists of appointment-booked clinics. In most cases, you will need to be assessed by a clinician over the telephone so we can book you the most appropriate appointment. 

We offer an integrated, accessible and confidential sexual health service. You do not need to see your doctor before attending a sexual health clinic.

You can call us on 02921 835208 during our opening hours. There is a Welsh language service available on the telephone and we welcome calls in Welsh and English.



Monday 9:00 am - 3:00 pm
Tuesday 9:00 am - 3:00 pm 
Wednesday 9:00 am - 12:00 pm (call us to discuss emergency cases up to 3 pm)
Thursday 9:00 am - 12:00 pm (call us to discuss emergency cases up to 3 pm) 
Friday 9:00 am - 3:00 pm
Before calling us, please click the appropriate link below to find out how best to access our service: 

If you would like sexual health advice on a Bank Holiday or weekend, please ring 111 NHS Wales.

We are based in Cardiff Royal Infirmary, Newport Road, Cardiff, CF24 0SZ. Depending on your reason for visiting, you may be offered an appointment either on the ground floor or 1st floor, or in Broad Street Clinic, Barry, CF62 7AL.

If you are under 18 and need contraception, STI testing/treatment or sexual health advice please drop in to either of our clinics. You do not need an appointment to attend.

Tuesdays 2pm – 5pm, Department of Sexual Health, Cardiff Royal Infirmary, Newport Road, Cardiff, CF24 0SZ

Thursdays 3pm – 5pm, Broad Street Clinic, Barry, CF62 7AL


If you are a member of the deaf community, speak limited English or are unable to phone, you are welcome to attend the Department of Sexual Health in Cardiff Royal Infirmary during opening hours, Our opening hours are Monday to Friday, 9:00am to 3:30pm (excluding bank holidays).

We are able to provide an interpreter or translator who can communicate with you using your preferred method. 

Calls are welcomed in Welsh and English.



We provide a confidential service to everyone, regardless of age, attending our Sexual Health Clinics. 

Your sexual health record is not linked to any other health record and your GP will not be notified of your attendance. 

A receptionist will ask for your name, address, date of birth and telephone numbers. This will be stored on your unique sexual health record and you will be given a Sexual Health patient number. This patient number will be used on all of your tests and future appointments. 

If you’re aged 13 – 17, you have the same rights to confidentiality as an adult. This means that we will not routinely pass any of the information on that you tell us (including parents, teachers or GP) without your permission. It can sometimes be useful to share this information with your GP or parents, so we may encourage you to do so.

However, there may be certain situations where we feel that we need to pass on the information you tell us to another professional. This would only be if we had serious concerns about your safety or welfare. In usual circumstances, we would aim to discuss this with you before passing this on.

If you would like to discuss how your information is kept and shared in our clinic, please mention this to the person who is seeing you.