IMPORTANT NOTICE FOR AUDIOLOGY PATIENTS. Audiology drop in repairs will be closed from 1.30-4pm on 24th December and 31st December in UHW and West Quay medical centre. This is for adult and paediatric patients. We apologise for any inconvenience.
Audiologists are healthcare professionals who identify, assess, and manage disorders of hearing and balance.
New patients will need to contact their GP (or other Health Professional within the hospital) for a referral to your Audiology department.
Returning patients with a hearing aid do not need repeat referrals. You can access our services directly for hearing tests and hearing aid repairs.
Repairs of your hearing aid should be done on a regular basis (every 6 months) and repeat hearing tests should be performed every 3 years.
Please contact us directly to arrange a repeat hearing test every 3 years.
Our contact details: 02921 843179 or 07805670359 (text only) or email Audiology.helpline.CAV@wales.nhs.uk
Contact us below to reschedule or cancel your appointment:
02921 843179 or 07805670359 (text only) or email Audiology.helpline.CAV@wales.nhs.uk
Opening times UHW:
Monday - Friday (excluding bank holidays)
9am-12pm and 1.30pm-4pm
Please check in at the desk on arrival.
Opening times (WQMC):
Tuesdays and Thursdays only
9am-12pm and 1.30pm-4pm
Please take a number and a seat and you will be called.
We strongly advise that only patients who live in the Vale attend the West Quay Medical Centre for their repair services as we have experienced a high volume of patients attending the West Quay Medical Centre who are out of area. Please be aware that when this clinic is extremely busy tickets may not be available after 11:30am or 15:30pm. If you only require batteries please contact us so we can post these to you. Ring us on 02921 843179 or email us at Audiology.Helpline.CAV@wales.nhs.uk
Need advice? We welcome phone calls in Welsh and in English.
Contact: 02921 843179 or 07805670359 (text only) or email Audiology.helpline.CAV@wales.nhs.uk
If you have an implantable hearing device ( Cochlear implants or Bone Conduction Implants) and need advice or support please do not attend the walk in repair sessions, instead please email the implant team to ensure you get the appropriate support you need: implantable.devices.cav@wales.nhs.uk
Sudden Hearing loss - Sudden loss of hearing (or sudden change in hearing) can have different causes, some of which may benefit from urgent investigation and specialist treatment. If you have a sudden hearing loss, (over a period of 3 days or less) you should arrange to be seen by your GP or in your local emergency department. Your local ENT service can then be contacted to arrange tests and any appropriate treatment.