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Managing Capability - Monitoring and Reviewing Performance

As a guideline, the Capability Policy and Procedure states that timescales to achieve improvement should normally be a minimum of 1 month and no more than 3 months.

Timescales for achieving improvement should be agreed and will be dependent on the following factors:

  • the risks of the role not being carried out
  • the impact on the service
  • the complexities of the job
  • the availability of training and support

If you are not satisfied with the employees performance after the review timescales agreed at either the informal stage or the formal stages 1 -3, the matter may progress to the next stage hearing e.g. stage 1 to 2 or 2 to 3.

If you feel that there has been substantial but insufficient improvement at any stage, it is possible to extend the review period at any stage.

It is important to ensure that once standards of performance are achieved that they are sustained through appropriate monitoring and review.   You should ensure that regular reviews take place as part of your day to day management and, where appropriate, improvements reinforced with positive feedback.

Where, as a result of early informal action or a hearing where performance has improved sufficiently, you should meet again with the individual to confirm the positive outcome and put in writing

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