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Community Health Council

Community Health Councils (CHCs) were set up originally by Act of Parliament in 1974 as independent "Watchdogs" to monitor and review services provided by the NHS.

The South Glamorgan members are recruited from the general public and appointments are made by the Welsh Assembly Government, the Local Authorities and also from established voluntary organisations. The members are unpaid and receive out-of-pocket expenses only and are supported by paid support staff.

What We Do

Our members undertake regular planned and unannounced monitoring visits to hospitals, clinics and other health service premises and report to managers with their recommendations for improvements.

We make sure that service planners and managers are aware of the views of the people who use their services.

We are  engaged on all plans for service changes to local health services and in turn feed in the views of patients and public so they can influence the decisions taken by the Health Boards in line with current engagement and consultation guidance.

We provide a free independent advocacy service should you wish to raise a concern in any part of the NHS. We can:

  • advise you on available health services
  • help you to find further information
  • help you to deal with other health bodies
  • listen to your comments.   If you feel that you need to complain about any aspect of the Health Service, we can help you by:
    • providing information about NHS Complaints Procedures
    • making enquiries on your behalf
    • acting as a Patient's Friend at meetings with Health Service Managers.

How You Can Help Us 

Let us know what sort of service the NHS is providing in our area.  We need to know the views of local people.  Just as importantly, you may be very pleased with a service and want to be sure that it will continue. Why not join our local committee as a public member by emailing

You can use the QR Codes from the the following media to tell us about your experiences:

Share your NHS experience during your Out-Patient Appointment (Poster) (English)
Share your NHS experience during your Out-Patient Appointment (Welsh)

Share your NHS experience during your In-Patient Stay (leaflet) (English)
Share your NHS experience during your In-Patient Appointment (Welsh)

Share your experience during COVID-19  (Generic Poster)


Contact Details

South Glamorgan CHC,
Pro-Copy Business Centre (Rear) 
Parc Tŷ Glas
CF14 5DU

Telephone: 02920 750112


Advocacy Support Cymru (ASC)

ASC is a specialist advocacy provider currently delivering independent advocacy services in parts of South and Mid Wales.

  • Our vision is to consistently provide the highest possible quality of independent advocacy.
  • Our focus is to value, support and work with people who need to be heard in order to promote social inclusion, equality and social justice.

We believe independent advocacy is important because it seeks to give a voice to people who can't make themselves heard. Advocacy helps to ensure that people are as involved as they can be in the things that affect them, and are able to communicate their needs and wishes to others who may have influence or power over their lives.

Contact Details

Charterhouse 1
Links Business Park
Fortran Road
St Mellons
Cardiff CF3 0LT

Telephone: 02920 540444
Fax: 029 2073 5620

E Mail:

Advocacy Support Cymru is the new service provider for the Independent Mental Capacity (IMCA) service in the following areas:

  • Blaenau Gwent
  • Caerphilly
  • Cardiff
  • Merthyr Tydfil
  • Monmouthshire
  • Newport
  • Rhondda Cynon Taff
  • Vale of Glamorgan
  • Torfaen

The IMCA service is statutory and eligible people must have IMCA support at certain times; this will not change.

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