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Surgery

Our University Dental Hospital (UDH) offers a range of dental services, which are accessed through a referral from your General Dental Practitioner (GDP) or GP. The Dental Hospital has several specialist departments, including Oral Maxillofacial Surgery, Oral Medicine, Restorative, Paediatrics and Orthodontics. To find out more about the UDH please click here.

All hospital dental services are currently running at full capacity with no services postponed.

If patients are having problems or are in dental pain between appointments at University Dental Hospital (UDH), they should firstly contact their General Dental Practitioner (GDP) where an emergency appointment should be arranged. If not registered with a GDP, refer to the Emergency Dental Helpline below.

 

Contacting the University Dental Hospital (UDH):

Emergency Dental Helpline

The helpline is for patients living in Cardiff and the Vale of Glamorgan, who are not registered with a dentist and require emergency dental treatment. The Emergency Dental helpline is not run directly by the UDH, the helpline provides emergency appointments booked across Cardiff including slots at UDH available daily. Emergency Dental Helpline: 02920 444500

Dental Referrals

The Dental Referrals contact number is available for patients who have been referred to UDH and have a query about their referral. Dental Referrals: 02921 84241

Exam and Emergency Reception

The Exam and Emergency reception contact line is available to any patients who have follow-up appointments booked in the department.

  • Please note this is NOT the contact number for patients to book emergency dental appointments (see Emergency Helpline info above).

Exam and Emergency: 02921 842415

Oral/Maxillofacial Surgery

This contact number is for any patient under current treatment in the Oral/Maxillofacial department with queries about their treatment. This includes patients with post tooth extraction issues.

Oral/Maxillofacial Surgery: 02921 846379

Dental General Anaesthetics

This contact number is for patients who are currently on the waiting list for a dental related general anaesthetic. Dental General Anaesthetics: 02921 845368

Paediatric Dentistry

The contact number for any patients under current treatment in the Paediatric Dental department with queries or questions. Paediatric Dentistry: 02921 843290

Orthodontics

The contact number for any patients under current treatment in the Orthodontics department with queries or questions. Orthodontics: 02921 844546

Restorative/Special Care Dentistry

The contact number for any patients under current treatment in the Restorative/Special Care Dentistry department with queries. Restorative/Special Care Dentistry: 02921 846149

Oral Medicine

The contact number for any patients under current treatment in the Oral Medicine department with queries. Oral Medicine: 02921 842492

Student Dental Clinics

The contact number for any patients under current treatment in the Student Dental Clinics department with queries. Student Dental Clinics: 02921 842149

 

Last updated 01/12/22

Current Service Status:

  • Our Trauma & Orthopaedics (T&O) service currently has a significant number of patients waiting for outpatient appointments and treatment. Please be assured that patients are being booked in accordance with the urgency of their condition and treatment requirements.   
  • The T&O team continue to work through multiple options to increase both outpatient and surgical capacity in order to help reduce current waiting times.
  • A mixture of face-to-face, virtual and/or telephone appointments are being offered to patients.

Key service changes in response to COVID-19:

  • A significant amount of trauma activity and the Fracture Clinic has been relocated to University Hospital Llandough (UHL) and is run within the CAVOC outpatients department. There are plans to move this back to University Hospital of Wales (UHW) from March 2023, so please read your appointment letter carefully.
  • A new Spinal Unit has opened in UHW and appointments began taking place from September 2022. Spinal injections and some clinics run out of this unit so please read your appointment letter carefully to make sure you attend the right place.

Where can I find support?

If you are currently waiting for treatment, there is a range of support available for you whilst you wait. Please find further information below.

Keeping Me Well – this digital resource is a single point of access for therapy information in Cardiff and the Vale of Glamorgan. The site includes a range of information and resources for orthopaedics, including prehabilitation programmes. Please click on the below links to find out more.

Last updated 01/12/22

Current Service Status:

  • The service is running at reduced capacity to allow current COVID-19 measures to be followed.
  • Routine benign capacity is reduced as patients are being prioritised according to their clinical priority.
  • A mixture of face-to-face, virtual and/or telephone appointments are being offered to patients, including using the Attend Anywhere video consultation service.

Last updated  16/05/22

Our endocrine service provides care for patients with a broad range of hormone-related diseases.

Current Service Status:

  • The service is running at reduced capacity to allow current COVID-19 measures to be followed.
  • Routine benign capacity is reduced as patients are being prioritised according to their clinical priority.
  • The service is offering face-to-face appointments only.

Last updated 16/05/22

Our HPB service provides care for people with liver, pancreatic, biliary and gall bladder disorders.

Current Service Status:

  • The service is running at reduced capacity to allow current COVID-19 measures to be followed.
  • Routine benign capacity is reduced as patients are being prioritised according to their clinical priority.
  • A mixture of face-to-face, virtual and/or telephone appointments are being offered to patients. Follow-up appointments are offered virtually dependent on a patient’s clinical need.

Last updated 16/05/22

Our upper GI team provides surgical services for conditions of the oesophagus, stomach, duodenum, pancreas and gallbladder.

Current Service Status:

  • The service is running at reduced capacity to allow current COVID-19 measures to be followed.
  • Routine benign capacity is reduced as patients are being prioritised according to their clinical priority.
  • A mixture of face-to-face, virtual and/or telephone appointments are being offered to patients. Follow-up appointments are offered virtually dependent on a patient’s clinical need.

Last updated 16/05/22

Our lower GI service treats diseases of the lower gastrointestinal tract, most commonly in the bowel and small intestine.

Current Service Status:

  • The service is running at reduced capacity to allow current COVID-19 measures to be followed.
  • Routine benign capacity is reduced as patients are being prioritised according to their clinical priority.
  • A mixture of face-to-face, virtual and/or telephone appointments are being offered to patients. Follow-up appointments are offered virtually dependent on a patient’s clinical need.

Key service changes in response to COVID-19:

A community hub for pelvic health has been established at Barry Hospital to help increase the service’s capacity. Please read your appointment letter carefully before attending.

Last updated 16/05/22

Current Service Status:

  • The service is running at reduced capacity to allow current COVID-19 measures to be followed.
  • Routine benign capacity is reduced as patients are being prioritised according to their clinical priority.
  • A mixture of face-to-face, virtual and/or telephone appointments are being offered to patients.

Key service changes in response to COVID-19:

The Health Board is working in partnership with St Joseph’s Hospital to allow for more patients to be seen, so this means you may be invited to attend your appointment at St Joseph’s Hospital, Newport. Please read your appointment letter carefully before attending.

Last updated 16/05/22

Current Service Status:

  • All services are currently running at full capacity with no services postponed.
  • The service is offering face-to-face appointments only.
  • Patients are being seen in order of priority, with urgent patients prioritised and non-urgent patients being seen within a reasonable timeframe.

To contact the Breast service please call 02921 825742 between the hours of 9am to 5pm.

Last updated 20/07/22

Our Ophthalmology services diagnose, treat and prevent disorders of the eyes and visual system, using medical and surgical skills.

Current Service Status:

  • All services are currently running with no services postponed.
  • The service is operating at around 90% capacity to allow for current COVID-19 and infection control measures to be followed.
  • The service is offering face-to-face appointments only.

Key service changes in response to COVID-19:

  • The service has commissioned two new mobile theatres dedicated to cataract treatment on the University Hospital of Wales (UHW) site. If you are waiting for cataract surgery it is likely that you will have your procedure in one of these theatres. Please read your appointment letter carefully before attending.
  • From April 2022,  glaucoma and oculoplastic services has been provided from the Cardiff School of Optometry and Vision Services.

Last updated 20/07/22

Our ENT service is responsible for investigating, diagnosing and treating disorders and defects of the ears, nose (including sinuses), throat, head and neck.

Current Service Status:

  • This service is running with reduced capacity to allow for current COVID-19 measures to be followed.
  • There is a waiting list in place for procedures and surgery for routine benign patients is currently paused due to the service’s reduced capacity.
  • For procedures requiring specialist consultations there are longer waiting times due to the impact of social distancing measures on capacity.
  • A mixture of face-to-face, virtual and/or telephone appointments are being offered to patients. The service is also using the Consultant Connect app to triage patients virtually.   

To contact the ENT team please call 02921 844605 between the hours of 9am and 4pm.

Key service changes in response to COVID-19:

The Health Board is working in partnership with St Joseph’s Hospital to allow for more patients to be seen, so this means you may be invited to attend your appointment at St Joseph’s Hospital, Newport. Please read your appointment letter carefully before attending.

Last updated 06/09/23

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