Primary care services provide the first point of contact in the healthcare system, acting as the ‘front door’ of the NHS. Primary care includes general practice, community pharmacy, dental and optometry (eye health) services.
In Cardiff and the Vale of Glamorgan, we have the Primary Care team - your local team of Primary Care Specialists for the counties.
By seeing the right person for your healthcare needs (N.B this may not be your local GP) you will save yourself time and receive the best advice, care and treatment.
If you’re unsure which member of the Primary Care team is the best person for you to see, please read below and meet the team.
You would typically visit your general practice nurse for wound and minor injury treatment, contraception advice and reviews, immunisations, blood monitoring and chronic illness reviews, such as asthma. You may be booked an appointment with your general practice nurse when you call your GP practice and explain your symptoms to the GP receptionist.
Meet Fiona Morse, our General Practice Nurse who talks more about this role and how she may be your Primary Choice:
If you need help with acute health problems or long term health conditions you may see a Clinical Practitioner. This might be an Advanced Nurse Practitioner or Paramedic Practitioner. So if you’re feeling unwell, your GP Receptionist or Call Handler may direct you to your Primary Choice; a Clinical Practitioner.
Meet Damian Crowley, our Clinical Practitioner:
If you are an adult aged 16 and over struggling with mental health problems there is a Specialist Mental Health Professional based at your to your GP surgery who can work with you to find ways to help.
They can provide self-help, practical advice and direct you to other support which is available.
If you are struggling with your mental health, your Primary Choice is a Specialist Mental Health Professional.
Meet Emily Boobyer, our Specialist Mental Health Professional:
If you need support with joint and muscle problems your Practice Physiotherapist is here to help. They can provide a specialist examination and give advice on exercises, self-care, work and wellbeing. If you are experiencing joint or muscle pains your Primary Choice is your Practice Physiotherapist.
Meet Delyth Jones, our Practice Physiotherapist:
You would typically visit your optometrist if you have problems with your eye health like injuries, pain, swelling, visual loss or disturbance. You can find your nearest optician using our local Health Service Directory.
Meet Clare Pearce, our Optometrist who talks more about this role and how she may be your Primary Choice:
You would typically visit your dentist if you have toothache, sore or bleeding gums, troublesome wisdom tooth, tooth sensitivity or other types of facial pain. You can find your nearest dental practice using our local Health Service Directory.
Meet Dr Emyr Roberts, our Dentist who talks more about this role and how he may be your Primary Choice.
Some GP practices have a Practice Pharmacist that work alongside the practice team. If you need a medication review before your next repeat prescription can be issued, to check if your prescribed medications are working, discuss side effects, or make adjustments to doses then your Primary Choice is your Practice Pharmacist.
Meet Alison Chan, our Practice Pharmacist:
You would typically visit your community pharmacist if you have a minor illness like coughs, colds, diarrhoea or headaches or need advice on medications. You can find your nearest pharmacy using our local Health Service Directory.
Meet Sunesh Mistry, our Community Pharmacist who talks more about this role and how he may be your Primary Choice:
If you need urgent care outside of GP opening hours, or need to access to the Emergency Unit at the hospital, you will speak to a Call Handler. They will ask you a series of questions to determine the most appropriate member of the team to help with your problem.
Meet Kristie Antoniou, our Call Handler:
If you call your GP Practice you will speak to the GP Receptionist, who works in a similar way to a call handler. They are trained to ask questions about your healthcare needs to help signpost you to the most appropriate person to provide advice or treatment, which may not be your GP.
Meet Debbie Reid, our GP Receptionist: