Skip to main content
Opens in new window
NHS Wales
Health Boards
Trusts
NHS 111 Wales
Skip Navigation
Staff Information
Cymraeg
Cymraeg
All...
Search
Cardiff and Vale University Health Board
Search
Cymraeg
Cymraeg
Menu
Home
Our Services
Show Submenu For Our Services
A to Z of Health Care Services
Primary Care Services
Patient and Visitor Information
Show Submenu For Patient and Visitor Information
Getting Here and Parking
NHS 111 Wales
Students
Smoke Free UHB
Advocacy
Concerns and Complaints
Infected Blood Inquiry
Out of Hours Service
Keeping Yourself Well
Outpatient Appointments
Ukraine Crisis
Cardiff and Vale Local Public Health Team
Infection Prevention and Control
Patient Experience
About Us
Show Submenu For About Us
Public Engagement / Consultation
Our Mission & Vision
Our Health Board Structure
Our Board
Governance and Assurance
Duty of Quality
Publications
Cardiff and Vale UHB: Through the Years
News
Show Submenu For News
Saving Lives in Cardiff
Press Office
Requests for Filming and Photography
Our Social Media Policy
Awards
CEO Connects
In The Spotlight
Jobs
Show Submenu For Jobs
Careers in the NHS
Tips for your application
A Great Place to Live and Work
Temporary Staffing Department
Medical & Dental Managed Locum Bank
Work Experience
Volunteering for Us
Medical Resourcing & Systems
Medical Clinical Attachments (Qualified Doctors)
Not sure which roles may be for you?
Hospitals and Health Centres
Show Submenu For Hospitals and Health Centres
Our Hospitals
Health Centres
Local Health Services
More
×
NHS Wales
Health Boards
Trusts
NHS 111 Wales
Staff Information
All...
Search
Listen
Home
›
Patient and Visitor Information
›
NHS 111 Wales
›
FAQs
FAQs
01/06/2022
What is 111 and why are you introducing it now?
01/06/2022
Why would I phone 111? What help can I get? Do I call this number instead of my GP or 999?
01/06/2022
Who will I speak to? Will they know what they are talking about or will they just rely on computer software?
01/06/2022
Will I get the help I need straight away or a call back/doctor's appointment/ambulance?
01/06/2022
What are the benefits to patients and what are the benefits to the NHS?
01/06/2022
Will I be able to talk to someone in Welsh if I want to?
01/06/2022
What happens if I don't speak English or Welsh?
01/06/2022
What happens if I am deaf?
01/06/2022
Where is the money for this coming from?
01/06/2022
Is there a website available?
01/06/2022
I live in X but I am registered with a GP in Y. Which service should I contact?
01/06/2022
Where is the call centre based? Why are we ringing a 111 call centre rather than the local out of hours services where they understand the local community and local services?
01/06/2022
Who runs the 111 phone line?
01/06/2022
I have heard that 111 leads to an increase in the number of referrals to ambulance services. Is this the case?
01/06/2022
Who do I complain to if I have a concern about 111 and my out of hours care?
01/06/2022
Does this replace CAV 24/7?
01/06/2022
I have an urgent dental problem, do I call 111?
01/06/2022
I am a patient who requires the District Nursing service. Do I call 111?
01/06/2022
I am a health care professional who do I contact to make a referral?
Follow us: