FAQs

01/06/2022
What is 111 and why are you introducing it now?

01/06/2022
Why would I phone 111? What help can I get? Do I call this number instead of my GP or 999?

01/06/2022
Who will I speak to? Will they know what they are talking about or will they just rely on computer software?

01/06/2022
Will I get the help I need straight away or a call back/doctor's appointment/ambulance?

01/06/2022
What are the benefits to patients and what are the benefits to the NHS?

01/06/2022
Will I be able to talk to someone in Welsh if I want to?

01/06/2022
What happens if I don't speak English or Welsh?

01/06/2022
What happens if I am deaf?

01/06/2022
Where is the money for this coming from?

01/06/2022
Is there a website available?

01/06/2022
I live in X but I am registered with a GP in Y. Which service should I contact?

01/06/2022
Where is the call centre based? Why are we ringing a 111 call centre rather than the local out of hours services where they understand the local community and local services?

01/06/2022
Who runs the 111 phone line?

01/06/2022
I have heard that 111 leads to an increase in the number of referrals to ambulance services. Is this the case?

01/06/2022
Who do I complain to if I have a concern about 111 and my out of hours care?

01/06/2022
Does this replace CAV 24/7?

01/06/2022
I have an urgent dental problem, do I call 111?

01/06/2022
I am a patient who requires the District Nursing service. Do I call 111?

01/06/2022
I am a health care professional who do I contact to make a referral?

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