If you have a concern about the service received from 111, please contact the Welsh Ambulance Services NHS Trust Putting Things Right team at http://www.was-tr.wales.nhs.uk/Default.aspx?pageId=20 or by calling 0300 321 321 1.
If you have a concern about the service received from Cardiff and Vale University Health Board, please contact our Patient Concerns team by emailing cav.concerns@wales.nhs.uk, or calling the team between the hours of 9am – 5pm (Monday to Friday) on 02920 743301 or 09290 744095.
On 1 April 2023, a new citizen voice body for health and social care called Llais was introduced — replacing the existing Community Health Councils in Wales.
Llais has been introduced to strengthen the power and influence of people’s voices in shaping health and social care services across Wales.
Volunteers will be active in local communities across Wales, listening to people’s views and using what they hear to help make health and social care better for everyone. Llais will also be there to support people make complaints through a confidential complaints advocacy service.
Llais (Cardiff and Vale of Glamorgan Region)
Pro-Copy Business Centre (Rear)
Parc Tŷ Glas
Llanishen
Cardiff
CF14 5DU
Telephone: 02920 750112
Concerns: cardiff&valeadvocacy@llaiscymru.org
General correspondence: cardiff&valeenquiries@llaiscymru.org
Website: llaiswales.org