After you have been referred to the psychologist, you will be added to their waiting list if you are suitable for support. The psychologist might contact you to discuss this referral further if needed.
When you have reached the top of the waiting list, you will be offered an appointment. You will be contacted via either phone or letter with details of this appointment, so please look out for this information from us.
You might find the below video helpful with some tips for getting the most out of your psychology appointments.
Sometimes the psychologist might think there is another service that is more appropriate to support you or your child. In this case, the psychologist will signpost you to this service directly or recommend that you arrange an appointment with your GP to access specialist mental health services or another service that would better meet your needs. The role of the child health psychology service is to provide support for managing the impact of living with the health problem or hospital admission, and we are therefore unable to provide more generalised mental health support to families.
For outpatient support, we will offer you a face-to-face appointment in the Child Health Psychology department, Level 3 (Seren), Block B at the Children's Hospital for Wales. You might find the below video helpful for showing you how to find the psychology department. If you are an inpatient, we will come to see you or your child on the ward.
Alternatively, you might be able to choose to have an online appointment if this is more convenient for you. If you choose to have an online appointment then you will receive a link to your phone or email to join your appointment through T-Pro. You will need to click on the link and enter your information to join the virtual waiting area. T-Pro works through your internet browser and you will not need to download any specialist software to access the appointment.
Rydym yn croesawu galwadau ffôn yn Gymraeg, Saesneg a Iaith Arwyddion Prydain (BSL) via SignVideo.
We welcome phone calls in Welsh, English and British Sign Language (BSL) via SignVideo.