Alternative Treatment Service
Cardiff and Vale University Health Board operates a zero-tolerance approach to patients, relatives and members of the public who use violence and aggression towards NHS staff
The Alternative Treatment Service (also called ATS) helps people who have had problems at a GP surgery because of violent or aggressive behaviour. This service makes sure you can still see a doctor and get the care you need.
To access this service, you must be referred by a professional.
📅 When and Where?
- 🕒 Every Thursday
- ⏰ 3:00 PM – 6:00 PM
- 📍 Cardiff Royal Infirmary
👨⚕️ What happens at the appointment?
At your appointment, you can:
- See a GP (doctor)
- Get medicines and repeat prescriptions as required
- Be referred to other medical services if needed
🆘 Need help outside these hours?
If you need medical help when ATS is closed:
- 📞 Call Cardiff and Vale 24/7 by dialling 111 or for mental health by dialling 111 (option 2)
