Skip to main content

Healthcare Support Workers

Healthcare Support Worker Code of Conduct

Please can all staff who are not presently covered by a code of conduct read the Healthcare Support Worker (HCSW) Code of Conduct and the accompanying Code of Practice.

Healthcare Support Worker - Code of Conduct  Cymraeg      English

Code of Practice NHS Wales Employers              Cymraeg     English

HCSW Career Development Framework


HCSW Development Frameowrk


As of April 2016 all new HCSWs will be enrolled onto this development framework. It will become mandatory for all existing HCSWs in April 2018. Please visit the website for specific details for your job role.

HCSW Forums

The ECOD Department organises Healthcare Support Worker forums and these take place each year. The next date will be advertised shortly. Places are very much in demand so it is advisable to book early. Please contact Action Point via to reserve your place.

HCSW Induction - Committed to Caring

This programme is mandatory for all new Healthcare Support Workers (HCSWs) in the health board.  This forms part of the HCSW development framework and supports them in their new role.

Support will be provided throughout the programme by a qualified mentor who will be assigned by the Ward Manager. In addition to this each HCSW will also be assigned a Buddy, who is an experienced HCSW - who will guide them during this period and oversee their progress. Support can also be accessed from the Directorates Professional / Practice Development Nurse. For further information on this programme please refer to the ECOD prospectus.

Please note - although Healthcare Support Workers attend an induction programme, it will also be necessary for a local induction to be undertaken within their department. Please click here to see further details about local induction.

HCSW Induction Resource Pack

Impact Programme

This is a 4 day programme allowing HCSW's to have a positive Impact on Self, Others and Patient Care. It is a leadership programme that enables staff to look at the care they provide in order to improve the patient experience and includes the development of a project they can take forward in their clinical area.

For further information and to book a place on this program contact ECOD.


Agored Cymru

We are an Agored Cymru accredited centre. Please contact Violet Thomas for any Agored Cymru queries.

Follow us: