Apprenticeships - Customer Service

Foundation Apprenticeship in Customer Service Level 2 

This programme is primarily aimed at candidates who undertake a customer service role and recognise that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates:

• Who have particular customer service and administrative job roles
• Who are working in a customer service environment
• Whose role is to provide service to customers

On completion of this apprenticeship you will achieve the following:

• Foundation Apprenticeship in Customer Service
• Level 2 Diploma in Customer Service
• Essential Application of Number Skills Level 1 and Essential Communication Skills Level 1

For further information please refer to the full framework.
 

Advanced Apprenticeship in Customer Service Level 3 

This programme is aimed at candidates who will be delivering and managing customer service and will be accountable in their area of practice. Candidates could be working without direct supervision or as part of a team as a more senior member within a commercial customer service environment. It is suitable for candidates who:

• Can influence what happens at work
• Use the organisation’s rules and systems flexibly to deliver good service
• Question the way things are done and suggest improvements
• Have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer
• Are aware of the commercial or other pressures facing the organisation/business

On completion of this apprenticeship you will achieve the following:

• Apprenticeship in Customer Service
• Level 3 Diploma in Customer Service
• Essential Application of Number Skills Level 2 and Essential Communication Skills Level 2

For further information please refer to the full framework.