Frequently asked questions for children/young people and their parents/carers who are already receiving support from mental health services

The Coronavirus Pandemic has meant that CAMHS services have had to change how they work with children and young people to ensure support can be accessed safely.

Key changes that you may see when accessing CAMHS Services:

• New referrals are being accepted at this time.
• There will be an increased number of appointments and assessments that are completed virtually or over the phone. See https://cavuhb.nhs.wales/our-services/video-consultation/ for more information.
• If you attend an appointment on site you will be asked to wear a mask, wash or sanitise your hands and remain 2 metres away from the nearest person. Please note appointments will only be given onsite if there is a clinical need and it is not possible to provide a therapeutic intervention remotely.
• The pandemic has led to some delays in access and communication, you may experience increased waiting times for assessment and support. It may also take us longer to respond to some of your queries.
• If you are assessed as requiring urgent support, you will be seen within 24hours.
• If you need to speak with a member of your local CAMHS Team you can still ring your local children centre for access to information and advice.
• Visit the Emotional Wellbeing and Mental Health website for service updates, information and useful resources.

Information for children and young people

Information for parents & carers

We are living in difficult and uncertain times, leaving many of us feeling overwhelmed and stressed. It is a worrying time for many parents and carers who are concerned about the impact the pandemic is having on the emotional wellbeing of their children. However, there are ways we can support our children and young people to give them the best chance to stay mentally healthy at this difficult time. 

The information below will help you to support your child and to know how to access support.