A mental health crisis (sometimes also called a mental health emergency) is when a person’s mental or emotional state worsens quickly. It often means that you no longer feel able to cope or be in control of your situation.
A mental health crisis or emergency can be a frightening experience, you may feel scared, overwhelmed or alone, but the important thing to remember is that you are not alone and there is support available to help you feel better.
Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, the most important thing is to reach out for help.
We are here to provide help and support. Please get in touch if you need urgent help.
If you are known to mental health services, your Care and Treatment Plan should include the details of what to do in crisis.
If you’re not known to mental health services please refer to the list below of local access points for crisis care in your area.
In Cardiff and Vale these are currently:
If you think you need to visit the Emergency Unit – but it’s not life or limb threatening – then you must phone first. Call CAV 24/7 on 0300 10 20 247.
For urgent help that is not an emergency you should contact your GP in the first instance who can refer you to the most appropriate mental health services. If outside GP hours you should contact call CAV 24/7 on 0300 10 20 247. If it’s an emergency, dial 999.
If you need to speak to someone today for support please contact:
CALL 247 - Community Advice and Listening Line
0800 132737 (open 24 hours a day, 7 days a week)
Free confidential listening and emotional support service, information and literature on mental health and related matters for people in Wales. Anyone concerned about their own mental health or that of a friend or relative can access the service.
The Samaritans 08457 909090 (open 24 hours a day, 7 days a week)
Free confidential emotional support to anyone experiencing feelings of distress or despair including those which may lead to suicide. Face-to-face meetings at local offices.