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Urgent Care

 Woman Holding Smartphone making a call

If you have urgent care needs that won't wait but are not 999 emergencies, please call CAV 24/7 on 0300 10 20 247. By calling CAV 24/7 on 0300 10 20 247 a call handler will take the call and make an initial assessment. You will get a call back from a clinician within 20 minutes if urgent or 1 hour if less urgent. If needed, you will be given an appointment within the Emergency Unit, an Urgent Care Centre, or other appropriate healthcare facility. The number is treated the same as calling another geographical landline such as 02920 and 01446; this service is available even when your GP surgery is open.

111 is also the number you need to dial to access out-of-hours services across our area. 111 has not yet been rolled out for citizens in Cardiff and Vale University Health Board. At present the only service offered by 111 to Cardiff and Vale Citizens is the Covid-19 Symptom checker.

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