On 1 April 2023, a new citizen voice body for health and social care called Llais was introduced — replacing the existing Community Health Councils in Wales.
Llais has been introduced to strengthen the power and influence of people’s voices in shaping health and social care services across Wales.
Volunteers will be active in local communities across Wales, listening to people’s views and using what they hear to help make health and social care better for everyone. Llais will also be there to support people make complaints through a confidential complaints advocacy service.
What We Do
Llais operates across 7 regions — Cardiff and the Vale of Glamorgan, Cwm Taf Morgannwg, Gwent, West Wales, Neath Port Talbot and Swansea, North Wales and Powys.
Our volunteers undertake regular planned and unannounced monitoring visits to hospitals, clinics and other health service and social care premises and report to managers with feedback and recommendations for improvements.
We make sure service planners and managers are aware of the views of the people who use their services.
We are engaged on all plans for service changes to local health and social care services and in turn feed in the views of patients and public so they can influence the decisions taken by the Health Boards and Local Authorities in line with current engagement and consultation guidance.
We provide a free independent advocacy service should you wish to raise a concern in any part of the NHS or social care system. We can:
If you feel that you need to complain about any aspect of the Health Service, we can help you by:
How You Can Help Us
Let us know what sort of service the NHS and Local Authorities are providing in our area. We need to know the views of local people. Just as importantly, you may be very pleased with a service and want to be sure that it will continue.
For further information or to get involved, visit www.llaiswales.org.
Contact Details
Llais (Cardiff and Vale of Glamorgan Region)
Pro-Copy Business Centre (Rear)
Parc Tŷ Glas
Llanishen
Cardiff
CF14 5DU
Telephone: 02920 750112
We welcome phone calls in Welsh and in English.
Concerns: cardiff&valeadvocacy@llaiscymru.org
General correspondence: cardiff&valeenquiries@llaiscymru.org
Website: www.llaiswales.org
ASC is a specialist advocacy provider currently delivering independent advocacy services in parts of South and Mid Wales.
Our vision is to consistently provide the highest possible quality of independent advocacy.
Our focus is to value, support and work with people who need to be heard to promote social inclusion, equality and social justice.
We believe independent advocacy is important because it seeks to give a voice to people who can't make themselves heard. Advocacy helps to ensure people are as involved as they can be in the things that affect them and can communicate their needs and wishes to others who may have influence or power over their lives.
Advocacy Support Cymru is the new service provider for the Independent Mental Capacity (IMCA) service in the following areas:
The IMCA service is statutory and eligible people must have IMCA support at certain times; this will not change.
Contact Details
ASC
Charterhouse 1
Links Business Park
Fortran Road
St Mellons
Cardiff CF3 0LT
Telephone: 02920 540444
We welcome phone calls in Welsh and in English.
Fax: 029 2073 5620
Email: info@ascymru.org.uk
Website: www.ascymru.org.uk