E-prescription request system for Community Paediatrics and the Neurodevelopmental Service

Community Paediatrics and the Neurodevelopmental Service at Cardiff and Vale University Health Board have introduced an electronic prescription request system for parents and carers.  

This new electronic process has replaced the telephone order system to streamline and enhance the process, increasing efficiency and convenience for parents and carers. We now ask that all parents and carers use the online platform to request prescriptions for their child at least 7 days before the current medication runs out.  

How to Request Prescriptions Online:  

• Visit our secure online portal.  

• Fill in the required information and submit your request. 

• Please allow 5 working days for your prescription request to be processed. You will receive a text message when your prescription is ready for collection, please bring your ID when picking up the prescription. 

• If you are a Cardiff patient, your prescription will be ready for collection at St. David's Children's Centre. 

• If you are a Vale of Glamorgan patient, your prescription will be ready for collection at Llandough Children's Centre. 

We understand that these changes may raise some questions or concerns for you and our team is here to assist you throughout this transition. If you encounter any difficulties while using the new electronic prescription request system, please call 02921 836789.