Business Continuity Incident | 7th November 2023

7th November 2023

Due to significant and sustained adverse demand on services, particularly within the Emergency Unit, Cardiff and Vale University Health Board has declared a Business Continuity Incident.

What this means for Cardiff and Vale University Health Board 

As a result of winter operational pressures, coupled with limited bed availability which is attributed to lengthy patient discharges, the Health Board is currently experiencing unprecedented delays. 

The Health Board continues to work collaboratively with colleagues from the Local Authorities to support the onward discharge of medically fit patients to home.   

At this stage, there is no disruption to elective and clinical appointments which continue to operate as usual. However, the Health Board will be constantly reviewing the situation and will issue an updated position throughout the course of the day. 

What this means for the public 

To support colleagues to prioritise the care and immediate needs of patients who require urgent medical attention, we are appealing to members of the public within the communities to use services appropriately. 

There has been a recent increase in patients self-presenting with long-standing medical issues that can be effectively managed outside of the emergency unit and/or a hospital setting. 

Please only attend the Emergency Unit if you are experiencing: 

• Severe breathing difficulties 

• Severe pain or bleeding 

• Chest pain or a suspected stroke 

• Serious trauma injuries e.g. a car accident 

If your condition is not life-threatening but you feel unwell or unsure of your symptoms, please visit the NHS 111 Wales Symptom Checker for further support. Alternatively, phone 111 where your condition will be assessed and an appointment time offered (where required). 

Your GP is your Primary Choice for long-standing medical conditions that need reviewing. Each member of the primary care team has skills and expertise in different areas, enabling you to get the right support, from the right healthcare professional, first time. 

Your community pharmacy can also help with over-the-counter medication and advice.

Please be patient and respectful to colleagues who are working under unprecedented pressure to care for patients during this challenging time.