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Will I be able to talk to someone in Welsh if I want to?

Yes, the first message that you will hear when dialling 111 asks you to make a choice about whether you want to continue the call in English or in Welsh. NHS 111 Wales employs a number of Welsh speakers, so you will usually be able to conduct the initial discussion in Welsh. There may be occasions where this is not possible, but we will always endeavour to keep this to a minimum.

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