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Why would I phone 111? What help can I get? Do I call this number instead of my GP or 999?

During the working week (8.00am-6.30pm, Monday to Friday), your own GP practice, Community Pharmacist and other members of your local Primary Care team are available in the usual way and will continue to be the main service that patients routinely use. There is no change in how and when you access your own GP during those hours.

Outside of these hours and on Bank Holidays, GPs and other health professionals are available to respond to urgent issues for those patients who cannot wait until their GP practice reopens. You will be able to access urgent out-of-hours care by calling 111.

By linking NHS Direct Wales with out-of-hours, NHS 111 Wales will be able to offer a range of health information, advice and urgent treatment when your condition or issue is urgent but not life-threatening. Remember, 999 should only ever be used when there is a life-threatening emergency. So, if it is not an emergency, use 111.

In Cardiff and the Vale of Glamorgan you will also call 111 if you need to access urgent care, such as the emergency unit or minor injuries unit. A call handler will take your details and a clinician will call you back to assess you. If appropriate you may be given a timeslot to receive care or treatment at the Emergency Unit or Minor Injuries Unit.

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