Where is the call centre based? Why are we ringing a 111 call centre rather than the local out of hours services where they understand the local community and local services?

NHS 111 Wales has call centres in Cwmbran, Swansea, Bangor and Haverfordwest. Each of these have access to a directory of local services and will be able to give you the same level of care and advice. NHS 111 Wales is also ensuring ongoing training and development for staff to familiarise themselves with each area that forms part of the NHS 111 Wales service, and they already have experience of doing this in a number of Health Board areas. The out of hours services will continue to provide local care when needed.