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What are the benefits to patients and what are the benefits to the NHS?

The main benefit to patients is that for the first time, you will have access to a range of services by dialling a single, free-to-call number that will make it easier for you to get the right service. This supports the wider campaign encouraging patients to ‘Choose Well’ and helps to keep our emergency unit (also known as A&E) and 999 service for those who really need them.

The other benefit is that sometimes patients think EU is the only place available, especially at night or weekends. Ringing 111 will help to signpost patients to the right place so you will be seen appropriately.

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