Putting Things Right is a process for dealing with Complaints, Claims and Incidents which are collectively termed “Concerns”.
This represents a significant culture change for the NHS in Wales in the way in which it deals with things that go wrong, introducing a single and consistent method for grading and investigating concerns, as well as more openness and involvement of the person raising the concern.
Putting Things Right: Concerns, Compliments Claims and Redress Cases for 2019-20
Further information is available in the following Welsh Government leaflets:
Putting Things Right A5 Leaflet English
Putting Things Right A5 Leaflet Welsh
Putting Things Right Large Print English
Putting Things Right Large Print Welsh
Putting Things Right - Information for Children and Young People English
Putting Things Right - Information for Children and Young People Welsh
Find out more by watching the following British Sign Language video.