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Putting Things Right

Man looking thoughtful

Putting Things Right is a process for dealing with Complaints, Claims and Incidents which are collectively termed “Concerns”. This represents a significant culture change for the NHS in Wales in the way in which it deals with things that go wrong, introducing a single and consistent method for grading and investigating concerns, as well as more openness and involvement of the person raising the concern.

Our Annual Report

Putting Things Right: Concerns, Compliments Claims and Redress cases for 2019-20

Putting Things Right Leaflets

Further information is available in the following Welsh Government leaflets:
Putting Things Right A5 Leaflet English
Putting Things Right A5 Leaflet Welsh
Putting Things Right Large Print English
Putting Things Right Large Print Welsh
Putting Things Right - Information for Children and Young People English
Putting Things Right - Information for Children and Young People Welsh

Find out more by watching the following British Sign Language video. 

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