Putting Things Right is a process for dealing with Complaints, Claims and Incidents which are collectively termed “Concerns”.
This represents a significant culture change for the NHS in Wales in the way in which it deals with things that go wrong, introducing a single and consistent method for grading and investigating concerns, as well as more openness and involvement of the person raising the concern.
Further information is available in the following Welsh Government leaflets:
Putting Things Right A5 Leaflet English
Putting Things Right A5 Leaflet Welsh
Putting Things Right Large Print English
Putting Things Right Large Print Welsh
Putting Things Right - Information for Children and Young People English
Putting Things Right - Information for Children and Young People Welsh
Find out more by watching the following British Sign Language video.