Putting Things Right

Putting Things Right is a process for dealing with Complaints, Claims and Incidents which are collectively termed “Concerns”.

This represents a significant culture change for the NHS in Wales in the way in which it deals with things that go wrong, introducing a single and consistent method for grading and investigating concerns, as well as more openness and involvement of the person raising the concern.

Guidance

NHS Wales complaints and concerns: Putting Things Right | GOV.WALES

Contact Details

Christmas Arrangements:

Monday 22nd December – 8:00 am to 4:00 pm
Tuesday 23rd December – 8:00 am to 4:00 pm
Wednesday (Christmas Eve) 24th December – 9:30 am to 1:00 pm
Thursday (Christmas Day) 25th December – Closed
Friday 26th December (Boxing day) – Closed

Monday 29th December – 9:30 am to 3:00 pm
Tuesday 30th December – 9:30 am to 3:00 pm
Wednesday 31st December – 9:30 am to 3:00 pm
Thursday 1st January (New Years Day) – Closed
Friday 2nd January - 8.00 am to 3:00pm 

The Concerns Office is open at the following times:

Monday 8am to 4pm
Tuesday 8am to 4pm
Wednesday 8am to 4pm
Thursday 8am to 4pm
Friday 8am to 3pm

Please call 029 218 36318 during office hours if you wish to speak with a member of the Concerns Team. You can also fill in our Concerns Form, e-mail the team at concerns@wales.nhs.uk or write to us at:

Chief Executive
Cardiff and Vale University Health Board
Maes y Coed Road
Llanishen
Cardiff
CF14 4HH

If you would like to communicate with us in British Sign Language (BSL), please use SignVideo.

Support available

Llais is an independent body which provides free and confidential complaints advocacy and support.

Llais
Third floor 
33-35 Cathedral Road,
Cardiff
CF11 9HB

Telephone: 02920 235558

Email: enquiries@llaiscymru.org

Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.

Website: llaiswales.org