The NHS in Wales aims to provide the very best care and treatment. But sometimes things may not go as well as expected. When that happens, you should raise your concerns with the staff involved with your care or treatment, so that they can look at what may have gone wrong and try to make it better. In NHS Wales this is done through a process known as Listening to People.
Listening to People is the national approach for handling complaints, incidents and redress in NHS Wales. It aims to make it easy for you to share your experiences, ensuring you are treated with dignity, fairness, compassion and respect at every step.
https://www.gov.wales/listening-people-nhs-wales-complaints-incidents-and-redress-process
cavuhb.nhs.wales/files/concerns-complaints-and-compliments/listening-to-people-leaflet-en/
The Concerns Office is open at the following times:
Monday 8am to 4pm
Tuesday 8am to 4pm
Wednesday 8am to 4pm
Thursday 8am to 4pm
Friday 8am to 3pm
Please call 029 218 36318 during office hours if you wish to speak with a member of the Concerns Team. You can also fill in our Concerns Form, e-mail the team at Cav.Concerns@wales.nhs.uk or write to us at:
Chief Executive
Cardiff and Vale University Health Board
Maes y Coed Road
Llanishen
Cardiff
CF14 4HH
If you would like to communicate with us in British Sign Language (BSL), please use SignVideo.
Llais is an independent body which provides free and confidential complaints advocacy and support.
Llais
Third floor
33-35 Cathedral Road,
Cardiff
CF11 9HB
Telephone: 02920 235558
Email: enquiries@llaiscymru.org
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
Website: llaiswales.org
Rydym yn croesawu galwadau ffôn yn Gymraeg, Saesneg a Iaith Arwyddion Prydain (BSL) via SignVideo.
We welcome phone calls in Welsh, English and British Sign Language (BSL) via SignVideo.