Alternatives to the Emergency Unit

Some patients attend the Emergency Unit with health conditions that are not medical emergencies. To prioritise those who need urgent care so they can receive the treatment they need as quickly as possible, we ask that people only attend the Emergency Unit if it is an emergency.
 
The information below outlines who is best to contact for different healthcare needs. 

If you are not sure whether your condition is an emergency or if your condition is urgent, but not life-threatening, please call 111.    

By calling 111, call operators will advise you on the right place to get treatment for your condition - this may be the Urgent Out of Hours Service, the Minor Injuries Unit, your GP, your community pharmacy or the Emergency Unit. It is free to call 111. 
 
For further healthcare advice, the Keeping Me Well website helps to support health and wellbeing — whether you are preparing for treatment, recovering from treatment, managing a long-term condition or looking to live a healthier and more active lifestyle. The website is designed by clinicians and service users from Cardiff and Vale University Health Board.