ChatHealth
The ChatHealth service will close on 29th August 2025. Until then, our hours will change:
- From 16th June 2025, the service will be open between 12:30pm and 4:30pm
- In July and August, the service will be open between 12:00pm and 2:00pm
If you need mental health support, you can call NHS 111 Wales Press 2. This free service is available 24/7, 7 days a week and offers urgent advice, guidance and support.
You can also find emotional wellbeing and mental health advice, guidance and resources at cavyoungwellbeing.wales.
Parentline is not affected by these changes.
ChatHealth is a text messaging service aimed at 11–19-year-olds. It was developed and supported by Leicestershire Partnership NHS Trust in 2013 and was launched in Cardiff and the Vale of Glamorgan by the School Nursing Team in 2019.
It can help with a number of issues including:
- Bullying
- Smoking
- Emotional Wellbeing
- Feeling sad or angry
- Exam stress
- Healthy eating
- Changes to your body
- Drugs
- Alcohol
- Relationships
How does ChatHealth work?
Start by sending a text to 07520 615 718 (texts are charged at your standard network rate). You’ll then be connected to a school nurse who can offer confidential advice, information and support.
The service is active Monday to Friday 8.30am – 4.30pm (except bank holidays). You should receive a response within 24 hours, but if you message out of these hours, you will receive an automated message offering a range of contact details for other organisations
ChatHealth is anonymous, secure and convenient. No question will be left unanswered. It only takes one message to start making a difference.
If you need urgent health advice, visit NHS 111 Wales or call 111. If it’s an emergency, dial 999.