The Cardiff Intestinal Failure and Nutritional Support Team (NST) at the University Hospital of Wales (UHW) is a specialised centre dedicated to the assessment and management of patients with severe intestinal failure. Our staff work hard to provide care in line with our values 'kind and caring, respectful, trust and integrity and personal responsibility' to ensure you have a positive experience throughout your stay and that the care you receive is safe and effective.
The service was first founded in 1998 to provide Parenteral Support (PS) to in-patients with short term intestinal failure. Patients with severe intestinal failure and requiring long term PS were required to travel 4-5 hours to specialist centres in England. These specialist centres would provide patients with training to allow them to live independently at home. They also undertook any specialised surgery required when intestinal failure was reversible.
In 2001, having established our service we were finally able to start training and discharging our own Home Parenteral Support (HPS) patients with severe intestinal failure. This led to being recognised as a centrally funded service for patients requiring HPS. In 2005, our health care company contract was commissioned to enable more patients with intestinal failure to be trained to live at home independently.
As the only Welsh HPS centre we are proud to be able to provide care and nutrition to patients throughout the South, Mid, West and East Wales. To date we have had over 360 patients living independently in Wales with HPS.
Due to hard work and dedication of our team with setting up this service we were awarded the BMJ Gastroenterology Team of the Year award for the year 2015. This is a prestigious award and highlights how important our work is for our patients. You can read the judges comments here –
What they did: Patients who suffer intestinal failure need parenteral feeding, delivering nutrients intravenously to compensate for the failure of the normal digestive process. This can be done at home, once patients are trained in the technique. But in Wales in the 1990s, such training was unavailable unless patients were willing to travel either to London or to Salford. A team at Cardiff and Vale Health Board, starting in 2004, commissioned a service for training in home parenteral nutrition for Welsh patients. When the service started, there were 22 patients in Wales on home parenteral nutrition – now there are 106.
“Training is vital because if you don’t use the full sterile technique you get fevers and have to be rushed into hospital,” says Dr Barney Hawthorne, the consultant gastroenterologist who chaired the group responsible for commissioning the new service. “And each time a new line has to be put in, you run a risk of damage to the big veins.”
The scheme has been a success, with low rates of infection, an average of 0.43 catheter-related infections per 1000 patient days. Patient satisfaction is high, with 97% pleased with the training they received, and costs are lower than when patients had to be sent to England for training.
Judges’ comments: Most impressive is the empowerment of patients to become confi dent in management of their own line care for TPN. At discharge from hospital, 85% of people are independent in line care (compared to 27.5% nationally).
Excellent team work with dedicated multidisciplinary approach and the impact on patients is what impressed us about this intervention. A great service for the population of Wales with very good patient satisfaction data, low line sepsis and a very high proportion of patients on independent line care.
We were impressed by the strong team, working well together with strong training and mentorship and patients managed superbly.
What is Intestinal failure?
The role of the intestine is to assist in the absorbency of nutrients (small bowel) and fluids (large bowel). Intestinal failure is a rare condition that occurs when the intestines are unable to absorb the nutrients and fluids that are required to survive. If left untreated, overtime this can lead to malnutrition and dehydration.
Click on the links below to hear more about our service and how we can support you –
How to Contact Us!
Nutrition Support Team Enquiries: -
If you need to contact us, you may do so by using any of the above methods of communication.
UHW Nutrition Nurse Support (Mon-Sun 8am-5pm)
Nutrition nurse support is available 7-days a week, with an on-call service bank holidays. If you are unwell, or have any urgent concerns please phone 02921846393 and leave a message. The answerphone messages are checked regularly within the hours 08:00-17:00hrs (Mon-Fri) or 08:00-13:00hrs (Sat/Sun). Calls after these times may not be routinely picked up until the following day.
If urgent please follow up your call with a call to ward A7 on 02921843296.
The weekend service is currently only supported by the specialist nurses and routine queries may be followed up in core working hours. Calls may also take longer to be returned.
Stoma Nurse Specialists (Available Mon-Fri 9am-4:30pm)
Psychologist:
Via email on: IF.Psychology.CAV@wales.nhs.uk
If you are unwell within core working hours (Mon-Fri 8am-5pm)
Phone and discuss with a member of the NST at the earliest opportunity. We may arrange to bring forward a clinic appointment, review you on the ward, or for you to attend Medical or Surgical Assessment Unit.
If you are unwell outside of these hours:
If it cannot wait until the next working day, you should call the out of hours GP for advice or attend the hospital emergency department. Ideally, if transport is available, and there is a chance there is an infection related to the line, patients on HPN should be referred to or present to the emergency department at UHW, Cardiff. If you are admitted to your local hospital for whatever reason, you should notify the Cardiff team as soon as possible. If the admission is related to your HPN such as infection or biochemistry, ensure the medical team contact the Cardiff team as soon as possible and if needed we will arrange transfer to UHW.
If you are to be admitted for planned treatment:
Please let the team know if you have any planned treatment, especially if it requires a hospital admission. If you require additional support following surgery for example, this can be arranged in advance.
If you have a pump, homecare nursing or TPN stock or delivery query, please contact your homecare provider in the first instance.
Rydym yn croesawu galwadau ffôn yn Gymraeg, Saesneg a Iaith Arwyddion Prydain (BSL) via SignVideo.
We welcome phone calls in Welsh, English and British Sign Language (BSL) via SignVideo.