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F2SU - What is a concern?


A concern is simply a belief that something is not right. 

You may fear that your concern is not “serious enough” or is about practices that appear “normal” to others you work with, but if you believe patients or colleagues are being harmed or may potentially be harmed then you should tell someone.

We know for a fact that concerning behaviours, action or inactions that are not challenged quickly become normalized within organisations. Employees are often left wondering how these concerning new “norms” have become established within their workplace. The answer often is … because they were not challenged when first appearing.

Remember, if you have a concern, raise it. If you are unsure about raising a concern then ask yourself the following questions:

  • What might happen if I do not raise my concern? Think about this both in the short term and around the more long term effects of not raising concerns.
  • If asked to do so, could I justify why I chose not to raise a concern?
  • How would I feel if a family member was treated that way?

*This is not an exhaustive list and does not attempt to capture all examples of matters that should be reported.

The following examples are provided in the Procedure for NHS Staff to Raise Concerns. As you will see the first suggested action is to raise your concern internally within the health board with your immediate manager/supervisor or senior colleagues. However, if you find this difficult for any reason or have already done so but feel your concerns is not being attended to then please remember that alternative ways of raising concerns exist; including the Cardiff and Vale University Health Board “Freedom to Speak up” email and telephone line and others. Click HERE for examples.

Click HERE to see the 'What is a concern?' poster to display in your areas

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