A Change Management Toolkit has been developed to assist and guide managers with the process of change. It should be read in conjunction with the All Wales Organisational Change Policy (OCP).
A leaflet has also been developed to help staff actively enagage with staff.
Develop an internal communications strategy to put across your key messages;
Meet with trade union representatives, as part of the working in partnership agreement;
Follow the All Wales Organisational Change Policy where appropriate;
Know your legal duties, involve W&OD at the start of the process for advise and support;
Talk to your internal and external stakeholders directly through targeted communications, e.g. staff, patients, carers, etc;
Involve everyone in making decisions through effective and timely consultation to:
Remember: effective communication and consultation are always important, not just during periods of change.
Understand the emotional journey that every individual goes through when faced with change – from hearing the news right through to coming to terms with the after effects. This journey, typically involves feeling:
especially in a difficult service redesign/change management project, by:
creating a vision for the future;
linking individual and teams goals to organisational targets;
setting an example;
walking the floor and being seen;
creating an organisational culture based on openness and trust.
to get the best out of them in terms of performance and cement their commitment to the organisation
Use problem-solving techniques such as: