Training

You can now book onto the Respect and Resolution Policy training via ESR self-service. Staff wanting to attend must first seek approval of their manager, which must be confirmed via ESR. Instructions of how to book training can be found on ESR Self-service.

If you have any queries please contact led@wales.nhs.uk

Introduction to Respect and Resolution Policy

The Respect and Resolution Policy is aimed at securing constructive and lasting solutions to workplace disagreements, conflicts and complaints. It replaces the All Wales Dignity at Work and Grievance Policies. This one hour session will introduce you to the new policy and give you an opportunity to ask questions relating to it’s use in Cardiff & Vale UHB. This session replicates the National Sessions on Healthy Working Relationships and therefore you will not need to attend if you attended one of those sessions.

Learning Outcomes

Understand the new Respect and Resolution Policy
Enhance their awareness of their role and responsibilities as a manager

Thurs 17^th June 2.00-3.00pm UHW, Lecture Theatre 1 (51 people)

Fri 18^th June 8.30-9.30am UHW, Lecture Theatre 1 (51 people)

Fri 18^th June 11.30-12.30am UHW, Lecture Theatre 1 (51 people)

Fri 18^th June 1.00-2.00pm UHW, Lecture Theatre 1 (51 people)

Wed 30^th June 9-10am, Llandough Academic Centre, Lecture Theatres 1-3 (30 people)

Wed 30^th June 10.30-11.30am, Llandough Academic Centre, Lecture Theatres 1-3 (30 people)

Wed 30^th June 12-1pm, Llandough Academic Centre, Lecture Theatres 1-3 (30 people)

Tues 6^th July 11.00am-12.00pm – Cochrane, 2^nd Floor, Room 5/6/7 (21 people)

Tues 6^th July 1.00-2.00pm – Cochrane, 2^nd Floor, Room 5/6/7 (21 people)

Tues 6^th July 2.30-3.30pm – Cochrane, 2^nd Floor, Room 5/6/7 (21 people

Using the Respect and Resolution Policy (for managers) - All sessions 9am-4.30pm

This one-day skills development session is designed to support managers to understand how to put the Respect and Resolution Policy into practice in their workplace. The training supports managers to understand when conflict is emerging, allow them to be proactive in dealing with it and provide support for staff experiencing conflict, improving working relationships in their team.

Learning Outcomes

Understand their responsibility for managing early conflicts at work
Enhance their awareness of their role and responsibilities as a manager in maintaining a respectful workplace
Explore how to identify, challenge and avoid discriminatory behaviour and practices
Learned a range of skills to help manage the difficult interactions which arise
Understand and work more effectively with upset and strong emotions relating to interpersonal conflicts with their colleagues

Fri 9^th July – Cochrane, 2^nd Floor, Room 5/6/7 (21 people)

Mon 12^th July – Cochrane, 2^nd Floor, Room 5/6/7 (21 people)

Mon 9^th Aug – Cochrane, 2^nd Floor, Room 5/6/7 (21 people)

Fri 17^th Sept – Cochrane, 2^nd Floor, Room 5/6/7 (21 people)

Wed 29^th Sept – Cochrane, 2^nd Floor, Room 5 (11 people)

Wed 27^th Oct – Cochrane, 2^nd Floor, Room 5 (11 people)

Wed 24^th Nov – Cochrane, 2^nd Floor, Room 5 (11 people)

Fri 3^rd Dec – Cochrane, 2^nd Floor, Room 5/6/7 (21 people)

Tues 14^th Dec – Cochrane, 2^nd Floor, Room 5/6/7 (21 people)

Facilitating a Healthy Working Relationship – Face to Face session

You will need to have attended the Enhanced Communication Skills session before booking this session.

This one-day skills development session is designed to support those facilitating early de-escalation of workplace conflict. The training supports facilitators to understand when conflict is emerging, allow them to provide an independent first line of support for staff experiencing conflict and to facilitate a conversation designed to improve working relationships as close to the source as possible.

Learning Outcomes

Understand their responsibility for managing early conflicts at work
Enhance their awareness of their role and responsibilities in maintaining a respectful workplace
Explore how to identify, challenge and avoid discriminatory behaviour and practices
Learned a range of skills to help facilitate conversations around difficult interactions and workplace conflict
Understand and work more effectively with upset and strong emotions relating to interpersonal conflicts with their colleagues

Thurs 5^th Aug – Cochrane, 2^nd Floor, Room 5 (11 people)

Fri 8^th Oct– Cochrane, 2^nd Floor, Room 2/4 (13 people)

Facilitating a Healthy Working Relationship – Virtual session

You will need to have attended the Enhanced Communication Skills session before booking this session.

This two x 2.5hr skills development session is designed to support those facilitating early de-escalation of workplace conflict. The training supports facilitators to understand when conflict is emerging, allow them to provide an independent first line of support for staff experiencing conflict and to facilitate a conversation designed to improve working relationships as close to the source as possible.

Learning Outcomes

Understand their responsibility for managing early conflicts at work
Enhance their awareness of their role and responsibilities in maintaining a respectful workplace
Explore how to identify, challenge and avoid discriminatory behaviour and practices
Learned a range of skills to help facilitate conversations around difficult interactions and workplace conflict
Understand and work more effectively with upset and strong emotions relating to interpersonal conflicts with their colleagues

Session 1: Wed 14^th July 9-11.30am – MS Teams Session 2: Wed 21^st July 9-11.30am – MS Teams

Session 1: Tues 27^th July 9-11.30am – MS Teams Session 2: Tues 3^rd Aug 9-11.30am – MS Teams

Coaching and mentoring can be effective approaches to developing people and help them achieve their full potential. Coaching and mentoring are development approaches based on the use of one-to-one conversations to enhance a person’s skills, knowledge or work performance.