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Dignity at Work / Consensus Mediation Service

Cardiff and Vale University Health Board (The UHB) is committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect.  We will not tolerate any form of bullying and harassment which occurs at work or out of the workplace (e.g. at work-related events, or on social media) and will take all practicable steps to avoid and eliminate this.

The NHS in Wales has a Dignity at Work Process for managing complaints of bullying and harassment in the workplace.  This describes the steps which should be taken if a member of staff has an issue which is affecting their dignity at work.  

The process is also set out in an easy to read flow chart Dignity at Work Process 

As part of this, managers may be required to lead discussions between both parties - the  Short Guide to Facilitating Meetings provides more information on this process.

To find out more about tackling bullying and harrasment in the NHS click here

For further advice around a dignity at work issue, please contact Human Resources on UHW 45700.

Workplace Mediation - 'Consensus' 

Consensus mediation

The Consensus Mediation Service provides confidential, impartial support to two or more people in dispute to attempt to reach an agreement.

Mediation is used as a first resort in dealing with Dignity at Work issues and can be described as an informal, voluntary process, in which a neutral person helps individuals in dispute to explore and understand their differences so they can find their own solution.

Mediation requires ‘buy in’ from both individuals and can often be the catalyst for progressing issues, both from the point of view of the individuals and from a corporate perspective.

Information sheets for Managers and Staff are available to help you understand what medication is and how the process works.  

A referral for Mediation can be sent to the HR Operations Centre using this referral form (Form A).  Once a referral is received, the case will be allocated to a mediator who will make contact with the parties and make necessary arrangements for a one to one session with the individuals and a joint session (if agreed). It will be important to provide all details on the referral form, including background information about the case that will be helpful for the mediator to know in advance of the mediation process.



 To find out more about the mediation service click here

Facilitated Meetings
Often the term facilitated meeting and mediation are used interchangeably, whilst there are a few similarities they are different processes.  Please see the information sheet for further clarification on what the differences are.
Further information on Facilitating Meetings can be found in the Short Guide to Facilitating Meetings.
You can also find further information in The Consensus Handbook and on the following website - Seeds of Change








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