The Duty of Candour is a legal requirement for NHS Organisations in Wales to be open and honest with service users receiving care and treatment. This is outlined in the Health and Social Care (Quality and Engagement) (Wales) Act 2020.
The Duty of Candour applies if the care we provide has, or may have, contributed to unexpected or unintended moderate or severe harm, or death.
In the NHS, we strive to provide high quality, safe and compassionate care to all of our service users. However, even when we do our best, people may sometimes experience harm. That’s why we have the Duty of Candour.
Our goal is to create a culture of trust and openness, so that you can feel confident in the care you receive from us.