Compliments & Concerns
Concerns Team
If you are unhappy with the treatment or care you are receiving, we would encourage you to raise your concerns as soon as possible, preferably to senior staff on duty at the time of the incident. Alternatively, please contact a member of the Concerns Department and they will be happy to discuss your concerns with you and pass them on to the relevant department.
The Concerns Office is open between the hours of 9am to 5pm ( Monday to Friday). Please call on the following telephone numbers in office hours if you wish to speak with a member of the Concerns Team.
- 029 218 36318
- 029 218 36319
- 029 218 36323
- 029 218 36340
You can also fill in the Concerns Form (this form is also includes welsh), e-mail the team at concerns@wales.nhs.uk or write to them at Chief Executive at Cardiff and Vale University Health Board, Maes y Coed Road, Llanishen, Cardiff CF14 4HH.
Compliments
So you can help us, we positively encourage suggestions, whether good or bad. A Compliment does a log for the morale of staff and it helps to maintain high standards.
If you are willing for us to include your compliment on our social media websites, please let us know when you contact us. However, you can remain anonymous if you prefer, or we can include your name if you are happy for us to do so.
Please direct any compliments to Rebeca Short – Operational Manager at Rebeca Short or write at CAVHIS, Cardiff and Vale Health Inclusion Service, Cardiff Royal Infirmary, Glossop Road, Cardiff CF24 0JT