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Our services during COVID-19

Cardiff and Vale UHB is keeping care safe and is committed to maintaining its essential services throughout the COVID-19 pandemic. We’re still here for you. You can leave your home to access health services. However, if you have any symptoms of COVID-19 such as a new, continuous cough, a fever, or a loss or change in your sense of taste and/or smell, then self-isolate immediately and do not visit your GP, hospital or pharmacy. All of our staff members will be wearing appropriate levels of PPE at all times and we have increased cleaning standards across all departments.

If you need to access healthcare services, please familiarise yourself with the below information to help us keep care safe. If you have symptoms of COVID-19 do not visit your GP, hospital, pharmacy, optometrist or dentist. For more information please use the NHS Wales symptom checker.

Healthcare services in the community

GP surgeries are still open but you may be offered video, email or telephone consultations rather than face-to-face consultations. If deemed necessary then you will be invited in for an appointment in person. You can leave your home to access local health services, including your GP surgery. You should phone beforehand and follow any guidance your local surgery has put in place to protect you and staff, including the need to wear a mask and keep 2m away from other patients waiting to see a staff.


Dental practices operating across Cardiff and the Vale are only seeing patients who require emergency treatment and are prioritising people who may be at higher risk of dental diseases, as well as patients who are in pain or who have a non-healing mouth ulcer or unusual lump or bump in the mouth. They are not seeing people for routine check-ups until the community spread of COVID-19 reaches low levels. Read more about how dental practices will be operating during the Firebreak Lockdown via this link.

Pharmacies will be open as normal during the firebreak and should be your primary choice for advice on minor illnesses. Please remember to wear a mask and adhere to social distancing guidance when visiting your pharmacy.

Healthcare services in Hospital

Our emergency services (including 999) are fully open and operational. If you have a life or limb threatening condition, please call 999 or attend the Emergency Unit as you normally would.

For other conditions, Cardiff and Vale UHB operates a phone-first system called CAV 24/7 for patients who need to visit the Emergency Unit (A&E) or the Minor Injuries Unit in order to keep you safe and help you access the most appropriate service for your needs. If you do not require a 999 emergency response and cannot be managed by your GP or other community services, then you should call 0300 10 20 247.

A call handler will take the call and make an initial assessment, you will get a call back from a clinician within 20 minutes if your needs are urgent or 60 minutes if they are less urgent. If needed, you will be given an appointment within the Emergency Unit, Minor Injuries Unit, an Urgent Care Centre, or another appropriate healthcare facility. Read more about CAV 24/7.

Planned outpatient appointments are expected to continue. You may be offered a face-to face, video or telephone consultation.

If you have a scheduled appointment in one of our hospitals, which you have been invited to attend in person, please do so as planned unless you have symptoms of COVID-19. Please attend alone if you are able to do so. If you are unable to attend your appointment, please contact the hospital using the contact details included in your appointment letter so they can make your appointment available to other patients.

When you arrive at your outpatient appointment you will be greeted and asked questions related to any potential COVID-19 symptoms you might have. Your temperature will also be checked a member of staff. 

Please remember to bring a face covering with you and wear it at all times while you’re inside the hospital. Please also adhere to social distancing guidelines at all times.

We’ve undertaken extensive work to create dedicated “green” zones at the University Hospital of Wales and University Hospital Llandough to enable patients to undergo urgent surgery while protecting them, their families and our staff from COVID-19. Staff working in these areas are kept separate from the rest of the UHB and do not leave the zones for the duration of their shift in order to minimise the risk of infection. 

Surgical services will continue as scheduled during the firebreak so if you’re due to have surgery please prepare for it as requested unless you are contacted directly by the Health Board. Patients undergoing surgery will be required to self-isolate for two weeks prior to their procedure and take a COVID-19 test 72 hours before being admitted to hospital. For more information about surgery during the firebreak, please click here.

Mental Health services during COVID

All mental health services will remain open as usual, including 24 hour crisis services and all liaison services into mainly physical health care settings such as GP practices, the Emergency Unit and Care Homes. 

Routine services such as outpatients and psychotherapeutic groups are accessible. Face-to-face contact between service users and our staff teams will continue take place only where necessary.

View information on self-help and guidance, including the free availability of the ‘SilverCloud’ self-referral support package, where appropriate.

Keeping well during COVID

We try and support people who live in Cardiff and the Vale of Glamorgan to keep themselves well as much as possible, and this is especially important during winter. Ways you can keep yourself well include eating a healthy, balanced diet, exercising, and receiving your annual flu vaccination if you’re eligible for one (click here to check if you are eligible).

Our new Keeping Me Well website features a range of resources that people can access to keep themselves well or manage elements of their rehabilitation needs at home. It also includes information for people who are preparing for or recovering from treatment as well as those recovering from COVID-19. 

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