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Engagement for Our Future Wellbeing Programmes

The programmes, Perfect Locality and Shaping our Future Wellbeing: in the Community are the next step in making Shaping the Future Wellbeing Strategy (Published in 2015) a reality.

One of the particular strengths of the Health Board is that our staff listen and engage with large numbers of patients on a day to day basis. Being led by engagement increases our knowledge and means that engagement is embedded into our programmes, which in turn allows us to plan for what people need, not just what we think they should have.

The voice of patients and their communities inform:

  • Our decision-making throughout our organisation on an ongoing basis;
  • Our quality improvement work by contributing towards needs assessments, strategy development and service redesign; and
  • Our quality assurance work by highlighting patient, carer and community experience to inform our monitoring and evaluation of existing services, care pathways, providers and healthcare interventions.

We employ a range of mechanisms, methods and information sources to inform, listen to and involve our local population. These will develop in response to feedback from our communities, to ensure they meet the needs of all our varied communities.

To view our Stakeholder Engagement and Communication Plan for the programme, click here.

Health and Wellbeing Centre @CRI

The future role of Cardiff Royal Infirmary (CRI) has been debated and consulted on a number of occasions over the years since 1999 when Accident and Emergency (A&E) services transferred to University Hospital for Wales (UHW) along with surgical and medical beds. In 2014, a series of workshops were held to gather ideas for the transformation of services at CRI, and following this an Open Session Engagement Event (June 2014) tested these ideas to get a wider view from the community about the initial proposals.

Further Engagement activities have included events at Selwyn Morris Court (See image right) and an "In the Community Partnership Planning Event, Cardiff Royal Infirmary" to answer the following questions:

  • What is the vision for the Locality Health and Wellbeing Centre?
  • What are the key health and wellbeing services linked to the wider determinants of health for Locality residents?
  • Where are the services identified above best, and most efficiently, delivered?

A write up of the workshop, including answers generated for those questions can be found here.

Wellbeing Hub @Park View

Similar to CRI, we have also held workshops to discuss the Wellbeing Hub @Parkview to answer the following questions:

  • What would you like to see in the new Hub?
  • How do you think we should plan the outside space?
  • What do you think is important in the design of a new Wellbeing Hub?

We generated a poster with a summary of the responses.

Wellbeing Hub @Maelfa

We have completed many engagements for the Wellbeing Hub@Maelfa covering community, clinical and third sector. You can see the Engagement Strategy Document here and the range of engagement events so far. 

  • Third sector

A survey of third sector groups (approximately 40) undertaken by our partners C3SC reported an overall difficulty in committing to accommodation at this early stage of eth Wellbeing Hub@Maelfa’s development. However the survey identified a need for use of a shared, large flexible, group meeting room during weekdays, evenings and some Saturday mornings.

  • Clinical

GP practices at Pentwyn and Llanederyn were invited to suggest services in addition to those planned to be transferred from the Llanederyn Health Centre in to the Wellbeing Hub@Maelfa. These were verified with Public Health’s Population Needs Assessment. The result was for additional Physiotherapy and COPD Rehabilitation (chronic obstructive pulmonary disease) services to be planned for inclusion in the Wellbeing Hub@Maelfa.

  • Community

Interaction with groups e.g. Glenwood Church and Roundwood Residents Association, coupled with individual views e.g. the Maelfa Mega Fun Day when we had the opportunity to talk to the community about the programmes altogether led to 551 separate ideas in response to three simple questions. These have been followed with public meetings and drop-in sessions at the Powerhouse.

The three questions posed in the community questionnaire were:

  1. What services would you like to see inside the new Hub?
  2. How do you think we should plan the outside space?
  3. What do you think is important for the design of the new Wellbeing Hub@Maelfa?

From the community engagement in total 551 suggestions were received to the three questions asked.

  • 210 of these suggestions related to services inside in 56 different categories and the top 3 (clinics, education, and advice) representing 20% of the total.
  • 162 suggestions were about the outside of the building in 36 different categories. The top 3 categories (car parking, play area and gardens) represented 29% of the total. (Car parking on its own was 14% of the total).
  • We received 179 suggestions for priority in the design of the facility across 48 different categories. The top 3 categories (accessible, welcoming and colourful) represented 24% of the total.

These suggestions were fed back to the designers and influenced their work. 


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